2nd Shift Supervisor

St. Elizabeth Healthcare•Edgewood, KY

About The Position

Under the general direction of the Administrative/Site Director of the Laboratory and the Lab Section/Site Manager, and in conjunction with the Medical Director, the Supervisor oversees daily and/or shift operations of an assigned laboratory or site-specific technical operations. The role ensures that work complies with federal and state requirements, accrediting and licensing agency standards, and established laboratory policies, procedures, and standards. The Supervisor provides leadership and guidance to staff in goal setting, problem solving, resource management, and achieving outcomes, while supporting high-quality, efficient patient care and laboratory operations. The position oversees department operations and staff, including scheduling, timecard review and approval, hiring support, orientation, training, competency assessments, continuing education, and performance evaluations. It also supports quality assurance, quality control, proficiency testing, cost analysis, method evaluations, equipment maintenance, document and record control, and regulatory compliance. In partnership with laboratory leadership, the Supervisor helps develop, review, and implement policies, procedures, quality initiatives, and process improvements. The role requires treating patients, families, visitors, and colleagues with respect, dignity, kindness, and empathy.

Requirements

Bachelor’s degree in chemical, biological, clinical, or medical laboratory science, or medical technology from an accredited institution meeting CLIA high-complexity testing personnel qualifications; alternatively, a Bachelor of Science degree from an accredited institution meeting those qualifications with transcript evaluation to determine eligibility for high-complexity testing.
ASCP registration, or equivalent AMT registration.
Two years of experience in a clinical laboratory and/or applicable specialized department.
Knowledge of general clinical core laboratory work and/or specialized education or certification for the section.
Microsoft Office applications knowledge.
Customer service skills.
Personnel management experience.
Financial management knowledge.
Quality assurance knowledge.
Knowledge and skills necessary to provide services based on applicable principles of growth and development over the life span.

Responsibilities

Assist with hiring, orientation, and evaluation of department personnel; maintain competent and reliable staffing.
Ensure annual employee assessments and competencies are completed in a timely manner.
Promote professional growth through continuing education, in-service training, and participation in the Medical Laboratory Science Program; obtain required continuing education credits and ensure staff do likewise.
Establish training programs in technical work, safety, and quality; identify training needs through competency assessments and monitor progress.
Ensure personnel follow applicable safety, health, and infection-control rules and procedures; coach, mentor, and support staff.
Assist in developing the quality control and quality assurance programs; assess, document, and communicate non-conforming events and quality improvements.
Evaluate quality control protocols for compliance with federal and state standards and ensure procedures are accurately performed and recorded.
Gather and provide quality control and quality assurance data for departmental, shift, or laboratory reporting.
Participate in regulatory requirements, including JCAHO, CLIA, and CAP; maintain or assist with proficiency testing and employee competency assessments.
Monitor quality control, temperatures, reagents, equipment and instrument checks and maintenance; evaluate monthly Peer Review Reports and monitor regulatory changes.
Evaluate and maintain equipment, supplies, and procedures to support current, cost-effective, quality patient care; monitor equipment safety and longevity.
Collaborate with laboratory leaders and the Medical Director on selecting test methodology and technology; oversee equipment and supply acquisition and maintenance.
Ensure validation testing is completed as appropriate before new equipment or test kits and procedures are put into use.
Work with laboratory managers to write and update laboratory section, site, or discipline procedure manuals.
Provide consultation on technical personnel, billing, diagnostic, and other technical issues; communicate relevant information promptly and initiate corrective action using effective communication and interpersonal skills.
Apply the organization’s values to promote quality patient care and a productive work environment; work with the Outreach program to meet client needs.
Create and follow through on action plans related to laboratory KPIs; schedule staff and oversee workflow for timely and cost-efficient completion of department activities.
Apply knowledge of assigned procedures to clinical situations and perform trained technical duties.
Resolve technical problems and ensure remedial actions are taken when test systems deviate from established performance specifications.
Review reports and worksheets daily for clerical or technical errors or omissions, oversee corrections, and review corrected reports or delegate their review.
Work with the manager to oversee supply expenses and FTEs and comply with monthly budgeted expenses; support operating and capital budget development, maintain vendor expense information, develop a 3–5 year technology or process plan, and analyze test costs.
Serve on assigned committees.
Implement process changes indicated by CQI or RCA study results; participate in and conduct reviews under the CQI policy.
Assist in developing and implementing the department CQI program and gather CQI data for departmental or shift reporting.
Perform other duties as assigned to support efficient and cost-effective laboratory operations.
Demonstrate respect, dignity, kindness, and empathy toward patients, families, visitors, and employees regardless of cultural background.