2nd Shift Supervisor

SEH Saint Elizabeth Medical Center•Edgewood, KY

19h

About The Position

Under the general direction of the Administrative/Site Director of the Laboratory and the Lab Section/Site Manager, and in conjunction with the Medical Director, the Supervisor oversees daily and/or shift operations for an assigned laboratory or site-specific technical operations. The role ensures that work complies with federal and state requirements, accrediting and licensing standards, and established laboratory policies and procedures. The Supervisor leads department operations and staff, including scheduling, timecard review and approval, training, education, competency assessments, proficiency testing, and performance evaluations. The position supports quality assurance, cost analysis, method evaluations, equipment preventive maintenance, document and record control, and regulatory compliance. Working with laboratory leadership, the Supervisor helps develop, review, and implement policies, procedures, quality initiatives, and process improvements to support efficient, high-quality patient care and laboratory operations. The Supervisor provides leadership and guidance in goal setting, problem solving, resource management, and achieving outcomes, and demonstrates respect, dignity, kindness, and empathy toward patients, families, visitors, and colleagues.

Requirements

Bachelor’s degree in chemical, biological, clinical, or medical laboratory science, or medical technology from an accredited institution meeting CLIA high-complexity testing personnel qualifications; alternatively, a Bachelor of Science degree from an accredited institution meeting those qualifications, with transcript evaluation to determine eligibility for high-complexity ASCP (or equivalent AMT) registration.
Two years of experience in a clinical laboratory and/or specialized department, as applicable.
Knowledge of general clinical core laboratory work and/or specialized education or certification for the section.
Knowledge of Microsoft Office applications.
Customer service skills.
Personnel management experience.
Financial management knowledge.
Quality assurance knowledge.
Ability to demonstrate the knowledge and skills necessary to provide services based on applicable principles of growth and development across the life span.
Ability to perform the technical duties for which trained and to resolve technical problems.

Responsibilities

Assist with hiring, orientation, and evaluation of department personnel, and maintain competent and reliable staffing.
Ensure timely annual employee assessments and competency evaluations.
Support professional growth and development through continuing education, in-service training, and participation in the Medical Laboratory Science Program.
Obtain required continuing education credits, including management education, and ensure department staff meet continuing education requirements.
Establish technical work, safety, and quality training programs; identify training needs through competency assessment and monitor progress.
Ensure personnel follow applicable safety, health, and infection-control policies.
Coach, mentor, and support staff.
Assist in developing the quality control and quality assurance program; assess, document, and communicate non-conforming events and quality-control improvements.
Evaluate quality-control protocols for compliance with federal and state standards and ensure procedures are accurately performed and recorded.
Gather and provide quality-control and quality-assurance data for departmental, shift, or laboratory reporting.
Participate in regulatory compliance activities, including JCAHO, CLIA, and CAP requirements.
Maintain or assist with proficiency testing and employee competency assessments.
Monitor quality-control data, temperatures, reagents, equipment and instrument checks and maintenance; evaluate monthly peer-review reports and monitor regulatory changes.
Evaluate and maintain equipment, supplies, and procedures for safety, currency, quality, and cost effectiveness.
Collaborate with laboratory leaders and the Medical Director to select test methods and technology.
Manage the acquisition and maintenance of equipment and supplies, and ensure appropriate validation testing before new equipment, test kits, or procedures are used.
Work with laboratory managers to write and update laboratory section, site, or discipline procedure manuals.
Provide consultation on technical, personnel, billing, and diagnostic issues; communicate relevant information promptly and initiate corrective action.
Use organizational values and effective communication to promote quality patient care and a productive work environment.
Work with the Outreach program to ensure client needs are met.
Create and follow through on action plans related to laboratory key performance indicators.
Schedule department staff and oversee workflow for timely and cost-efficient completion of activities.
Perform trained technical duties, apply procedural knowledge to clinical situations, resolve technical problems, and ensure remedial actions when test systems deviate from established performance specifications.
Review reports and worksheets daily for clerical or technical errors or omissions, oversee corrections, and review corrected reports or delegate that review.
Work with the manager to oversee supply expenses and full-time equivalents, monitor monthly expenses against budget, and assist with operating and capital budget development.
Maintain monthly expense information by vendor, develop a three-to-five-year plan for new technology or processes, and perform test cost analyses.
Serve on assigned committees.
Implement process changes indicated by continuous quality improvement or root-cause analysis results; participate in and conduct reviews under the CQI policy.
Assist in developing and implementing the department CQI program and gather CQI data for departmental or shift reporting.
Perform other duties as assigned to facilitate efficient and cost-effective laboratory operations.