24-Hour Services Shelter Worker

Fred Victor Centre • Toronto, ON

9h • CA$0 - CA$29 • Onsite

About The Position

Fred Victor Bethlehem United Shelter is a 70-bed site for women, men and couples who are homeless and facing challenges such as living with severe mental health issues and dealing with substance use. Clients are allowed to have their pets while staying at the shelter. Fred Victor has been a leader in helping people rebuild their lives in Toronto for 130 years, with a mission to improve the health, income, and housing stability of people experiencing poverty and homelessness. This role offers a supportive environment, an opportunity to join a diverse team of caring professionals, and a chance to make a difference. With over 75 programs and 25 sites, there are many opportunities for career growth within the organization.

Requirements

• Strong administrative background and proven computer skills.
• 2 years of experience in a shelter setting.
• Educational background in social services or human services, including continuing education aimed at deepening practice in working with vulnerable individuals.
• Direct experience working from a client-centered approach with chronically homeless adults who come from racially and ethnically diverse backgrounds, who experience barriers to services due to physical and mental health, substance use, social isolation, abuse, sexual orientation, history in the criminal justice system, recent immigration, or who are transgender, or have pets in their care.
• Strong assessment, informal counseling, analytical, and group facilitation skills.
• Highly developed ability to plan and prioritize work, while remaining adaptable and flexible.
• Strong skills in crisis intervention and conflict resolution, with sound problem-solving and decision-making abilities.
• Extensive knowledge of community-based resources for low-income people.
• Ability to network with external agencies to meet client needs.
• Ability to work productively within a team setting and independently.
• Ability to constructively give and receive feedback.
• Ability and comfort to work in isolation with limited direct day-to-day supervision.
• Must have completed or be in the process of completing the mandatory Toronto Shelter Standards certificate training.
• Must have completed Naloxone Training, CPR/First Aid.

Nice To Haves

• Strong organizational and administrative skills.
• Highly developed written and oral communication skills.
• Understanding of systems that cause and support homelessness, poverty, and discrimination.
• Knowledge of after-hours services in the GTA.
• Excellent skills in Word, Excel, Outlook, Teams, SMIS and Pirouette.
• Strong assessment, informal counseling, analytical, and group facilitation skills.
• Fluency in French is an asset.
• Experience with nutrition and cooking is an asset.
• Non-violent crisis prevention and intervention certification is an asset.

Responsibilities

• Perform administrative tasks such as answering the phone, processing client intakes and discharges, and tracking statistical information.
• Record client notes, intake forms, and discharge plans in accordance with Toronto Shelter Standards and Fred Victor’s policies and procedures.
• Support residents with daily needs, including informal counseling, basic core case management services, and medication documentation.
• Conduct hourly room checks and building rounds.
• Clean, launder, and strip beds.
• Complete statistics as assigned by the Senior Manager.
• Follow up in a timely manner with clients and other team members.
• Communicate clearly with clients and other team members.
• Work with clients who are living with a partner in the shelter.
• Provide appropriate referrals, information, and advocacy to other support services to assist clients in meeting their case plan goals.
• Develop, facilitate, and evaluate weekly Support Groups for shelter residents.
• Utilize emergency building systems and follow fire procedures.
• Meet monthly with the Shelter Supervisor for supervision.
• Liaise with and support external agency staff while they are onsite delivering support services to clients.
• Communicate and demonstrate appropriate professional boundaries with clients, staff, and community partners, and abide by all Fred Victor Centre’s policies and procedures (e.g., Anti-Harassment and Discrimination and the Staff Code of Conduct).
• Engage in crisis intervention and conflict resolution.
• Work in accordance with the Ontario Occupational Health and Safety Act.
• Participate in the ongoing evaluation, development, and review of shelter programs, policies, and procedures.
• Work on organizational committees and participate in planning special events as negotiated with the Senior Manager.
• Perform other duties as assigned.

Benefits

• 4 weeks of vacation to start + 1 float day
• Generous paid sick leave allowance
• Comprehensive Dental, Extended Health and LTD group benefits package includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care.
• Additional insurance includes vision care and travel for emergency medical services.
• 6.5% of your gross salary will be contributed to a group RRSP on your behalf after successful completion of probation; you will contribute 4% of your gross salary to the same RRSP.
• Access to employee and family assistance plan

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree