24-Hour Services Relief Worker

Fred Victor Centre•Toronto, ON

14h•Onsite

About The Position

Fred Victor is seeking three 24-Hour Services Relief Workers for the Bethlehem United Shelter (BUS). The BUS is a 70-bed site serving women, men, and couples experiencing homelessness, often with co-occurring challenges such as severe mental health issues and substance use. Clients are permitted to bring their pets. Fred Victor offers a supportive, collaborative, and diverse work environment with opportunities for career growth, as many management team members began in relief or front-line roles.

Requirements

1-2 years of direct experience in a residential or congregate setting.
Experience working from a client centered approach with chronically homeless adults including those who, come from racially and ethnically diverse backgrounds, experience barriers to services due to physical and mental health, substance use, social isolation, abuse, sexual orientation, history in the criminal justice system, recent immigration, or who are non-binary/transgender, or have pets in their care.
Strong written, interpersonal, and oral communication skills.
Informal counseling, analytical, and group facilitation skills.
Highly developed ability to plan and prioritize work, while remaining adaptable and flexible.
Possess strong skills in crisis intervention, and conflict resolution and be able to have sound problem solving and decision-making skills under pressure.
Knowledge and awareness of the housing first approach.
Extensive knowledge of community-based resources for low-income people.
Ability to network with external agency staff to meet client needs.
Ability to work productively within a team setting and also independently.
Must have ability to constructively give and receive feedback.
Ability to work with limited direct day-to-day supervision.
Certain sites will require the ability to cook and prepare meals for 40 or more residents.
Strong organizational, written and oral administrative skills.
Literacy in Word, Excel, Outlook, Windows, SMIS.

Nice To Haves

Experience working with homeless individuals from a client focused approach.
Excellent communication, conflict resolution and de-escalation skills.
Demonstrated ability to follow policies, procedures, and adhere to legislation.
Ability and commitment to contribute to positive team dynamics.
Applied computer skills (Microsoft Word, Excel, Microsoft Teams, Database programs etc.)

Responsibilities

Process client intakes, transfers, and support clients with daily needs.
Record client notes, intake forms, and discharge plans in accordance with The Toronto Shelter / Respite Standards and FVC’s policies and procedures.
Support the team with daily operations such as meal serving, disinfecting areas, work orders, covering the main office.
Perform safety checks and building rounds.
Intervene and deescalate crisis situations during shift and report all accidents, injuries, and occurrences in writing as requested.
Responsible for resolving client’s complaints when appropriate, including timely follow up.
Provide appropriate referrals, information, and advocacy to other support services to assist clients to meet the goals outlined in their case plans.
Lead and support external agency staff while they are onsite delivering support services to clients.
Positively engage, encourage, assist, and support participants to address housing and program related issues such as: behaviour, social isolation, mental health, substance use and hygiene through problem solving and accessing community resources, using case planning tools.
Work in accordance with the Ontario Occupational Health and Safety Act
Other duties as assigned by the Manager.