24/7 User Support and System Specialist Supervisor

CACI•Denver, CO

2d•Onsite

About The Position

Join the Fusion Analysis and Development Effort (FADE) as our 24/7 User Support and System Specialist Supervisor where your Military or Intelligence Community experience becomes mission-critical. We need you to manage a team that keeps our vital Intelligence Applications running smoothly around the clock!

Requirements

Active TS/SCI with polygraph
5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
Customer Service Mindset
Outstanding Problem-Solving Abilities and Communication Skills
Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays

Nice To Haves

Experience with Grafana, Kibana or similar monitoring tools
Familiarity with FADE Applications
Software Testing Experience
Security+ certification

Responsibilities

Manage a 5-person team including personnel management tasks like timesheets, performance reviews, hiring support, etc.
Create 24/7 Shift Schedule and manage staff coverage and any leave.
Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge
Solve Problems in real-time through first-line troubleshooting of software issues
Support Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)
Bridge the Gap between users and developers with your intelligence expertise
Monitor and Maintain multiple security domains and applications including MIST, Watchbox, Intelbook, Linx, Reports, Sheets, and Drive