User Support Specialist
Guidehouse•Bethesda, MD
•Onsite
About The Position
As a User Support Specialist, you will lead software training, demonstrate tradecraft guidance, and provider user support to action officers and specialists. A successful candidate will distinguish themselves by collaborating with IC users, team members, and leadership to efficiently deliver to internal and external clients. You will document requirements, create training materials, collect and analyze metrics, and identify opportunities to increase software adoption while applying outcome-based solutions to support intelligence operations.
Requirements
- An ACTIVE and MAINTAINED "TOP SECRET/SCI (TS/SCI)" Federal or DoD security clearance.
- Once onboard with Guidehouse, new hire MUST be able to OBTAIN and MAINTAIN TS/SCI Federal or DoD security clearance with a (COUNTERINTELLIGENCE (CI)/FULL SCOPE (FS/FSP)) polygraph.
- Bachelor's degree
- SIX (6) or more years' experience of related experience working with, or as, an OSINT Analyst.
- Practical and operational intelligence experience
- Collection and/or analysis as an intelligence professional
- Understanding of TCPED process
Nice To Haves
- An ACTIVE and MAINTAINED TS/SCI Federal or DoD security clearance with a COUNTERINTELLIGENCE (CI) polygraph
- EIGHT (8) or more years experience as an OSINT Analyst
- Experience in technical training, data visualization, or IC engagement support
Responsibilities
- Lead software training
- Demonstrate tradecraft guidance
- Provide user support to action officers and specialists
- Collaborate with IC users, team members, and leadership
- Document requirements
- Create training materials
- Collect and analyze metrics
- Identify opportunities to increase software adoption
- Apply outcome-based solutions to support intelligence operations
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
