Supervisor - 24/7 Programs

TRELLIS SOCIETY FOR COMMUNITY IMPACT•Calgary, AB

6d•Onsite

About The Position

The Supervisor provides program level leadership within the 24/7 programs. The Supervisor oversees and supervises the day-to-day operational aspects in 24/7 programs. As an integral member of the 24/7 programs leadership team, the Supervisor ensures motivation and performance is maintained and in alignment with 24/7 program priorities as well as portfolio and organizational vision, values, and goals. The Supervisor acts as a resource and coach to program staff and practicum students through knowing and leveraging team member's strengths, development areas, and motivations, while fostering healthy team dynamics and workplace culture.

Requirements

A degree or diploma in Human Services field (Child & Youth Care, Social Work, Justice Studies, etc.). Equivalencies will be considered.
At least three (3) years of experience in the Human Services field, specifically working with youth and families.
Strong communication skills, both verbal and written, along with computer literacy.
Strong relationship building skills and a good understanding of working with vulnerable people with challenging behaviours.
Organized, self-motivated, and able to work with a team and independently.
Commitment to continual professional and personal development.
Valid driver’s license, current Driver’s Abstract, and a reliable vehicle with 2-million-dollar liability insurance.
Current Standard First Aid and CPR certification (a requirement prior to commencement).
Successful candidate must have a clear Criminal Record Check including Vulnerable Sector Check and a Child Intervention Record Check.

Responsibilities

Actively engage in the case management of each youth in the program ensuring compliance with CAC standards and that needs of each client and family are being prioritized and monitored on an ongoing basis.
Complete ongoing audits of client files to ensure compliance to CAC standards and case management priorities are being executed.
Promote a culture of engagement, high performance, accountability, and continuous improvement through leadership and modeling Trellis values.
Develop, supervise, and retain program staff to meet service delivery needs. Complete ongoing audits of program staff personnel files to ensure compliance with employment expectations.
Actively contribute to healthy team dynamics while fostering an environment conducive to integrated service delivery.
Act as an ambassador, representing our purpose, vision, values, and desired outcomes in your day-to-day work.
Develop and deliver client-centered initiatives, programs, and activities that enhance community and Natural Support involvement.
Ongoing program orientation, training, and development of frontline staff.
Provide support to ensure various frameworks and models (Natural Supports, Trauma-Informed Care, Circle of Courage, Recovery-Oriented Practice) are incorporated into the programing and case management practices in the program.
Write and/or edit Reportable Incident Reports, AWOL's, Service Plans, and Progress reports.
Interview, supervise, schedule, and orient Practicum Students.
Provide support and insight to the Leadership Team to ensure service delivery implementation align with contract requirements, portfolio scope of practice, and organizational purpose, vision, and values.
Coach, engage, and model respectful and appropriate relationships, professional boundaries, and program expectations with clients and all members of the team.
Create a stable and consistent environment (i.e., routine, strong engagement with clients, etc.) conducive to ongoing learning.
Ongoing maintenance of the property, ensuring the program is in livable conditions for clients.
Manage monthly household budget.
Other duties as required.