24/7 User Support and System Specialist Supervisor

CACI International • Denver, CO

4d • Onsite

About The Position

Join the Fusion Analysis and Development Effort (FADE) as our 24/7 User Support and System Specialist Supervisor where your Military or Intelligence Community experience becomes mission-critical. We need you to manage a team that keeps our vital Intelligence Applications running smoothly around the clock!

Requirements

• Active TS/SCI with polygraph
• 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
• Customer Service Mindset
• Outstanding Problem-Solving Abilities and Communication Skills
• Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays

Nice To Haves

• Experience with Grafana, Kibana or similar monitoring tools
• Familiarity with FADE Applications
• Software Testing Experience
• Security+ certification

Responsibilities

• Manage a 5-person team including personnel management tasks like timesheets, performance reviews, hiring support, etc.
• Create 24/7 Shift Schedule and manage staff coverage and any leave.
• Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge
• Solve Problems in real-time through first-line troubleshooting of software issues
• Support Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)
• Bridge the Gap between users and developers with your intelligence expertise
• Monitor and Maintain multiple security domains and applications including MIST, Watchbox, Intelbook, Linx, Reports, Sheets, and Drive

Benefits

• flexible time off
• robust learning resources
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed