211 Helpline Intern

Helpline Center • Sioux Falls, SD

11d

About The Position

The 211 Helpline Intern supports individuals and families in navigating available community resources and accessing essential services. The intern will develop knowledge of local health and human service programs, take part in outreach and community engagement, gain experience in client communication, problem-solving, and resource navigation, and contribute to projects that strengthen community access to services.

Requirements

• Pursuing a Bachelor’s degree in Social Work, Psychology, Human Services, Sociology, or a related field.
• Demonstrated interest in or skills related to human services.
• Strong oral and written English language skills.
• Working knowledge of computers and software programs.

Responsibilities

• Support individuals using 211 in navigating resources, including housing assistance, food support, healthcare services, utility assistance, childcare, and transportation.
• Develop knowledge of local health and human service programs.
• Participate in outreach and community engagement activities.
• Gain experience in client communication, problem-solving, and resource navigation.
• Contribute to projects that strengthen community access to services.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern