Crisis Text Line is free, 24/7 emotional support for those in crisis. Their Crisis Counselors practice active listening to help people in crisis move from a hot moment to a cool calm – all through a medium they know and trust: text. People in crisis are connected to a Crisis Counselor by texting 741741.

Crisis Text Line's core mission is centered around providing immediate support and assistance to individuals experiencing emotional distress or crisis through a confidential text-based platform. Their primary goal is to create a safe space for people in need, offering empathetic and compassionate guidance while connecting them with essential resources. By leveraging innovative technology and a dedicated team of trained volunteers, Crisis Text Line strives to make a meaningful impact on mental health and well-being, ultimately saving lives and fostering resilience in communities across the globe.

• 20 paid holidays, including federal holidays, Election Day, holiday break, renewal days, and floating holidays
• Flexible paid time off, including 15 vacation days, 3 personal days, and 7 sick days
• Medical, dental, and vision benefits for the staff member and family at no cost to the employee
• 403B retirement plan with 3% contribution by Crisis Text Line, regardless of personal contribution
• 12 weeks paid parental leave (after 6 months of employment)
• Student loan repayment (after 2 years of continuous full-time service)
• Family support through a virtual childcare platform
• Stipends/Allowances for mental health, internet service, professional development, wellness, and home office setup

• Empathy: Crisis Text Line values empathy above all else, recognizing that it is the foundation of effective communication and support.
• Inclusivity: Crisis Text Line is committed to creating a safe and welcoming space for all individuals, regardless of their background or identity.
• Continuous Improvement: Crisis Text Line is dedicated to constantly improving its services and processes, striving to provide the best possible support to those in need.
• Transparency: Crisis Text Line values transparency and honesty in all its interactions, both with its users and its employees.