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Case Manager Registered Nurse (Remote, RN Illinois)

CVS Health•Work At Home-Illinois, IL
•$66,575 - $142,576•Remote

About The Position

The Case Manager Registered Nurse works 100% remotely from a home workspace and must hold an active Illinois RN license, but does not need to live in Illinois. The role’s normal schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. in the time zone where the employee lives, with occasional late-shift rotation until 8:00 p.m. Eastern Time. Employees may flex an eight-hour shift between 8:00 a.m. and 6:00 p.m. No weekend or holiday shifts are required, and no travel is expected. The RN Case Manager develops proactive plans to address member needs, improve short- and long-term outcomes, and support overall wellness through integrated care. Using clinical tools and information review, the role evaluates member needs and benefit-plan eligibility, coordinates transitions to Aetna programs and plans, and applies clinical judgment to reduce risks and barriers. Assessments consider multiple information sources, co-morbidities, diagnoses, functionality, work capacity, restrictions, prior claims, and potential referrals to clinical resources. The Case Manager consults with supervisors and others, presents cases at multidisciplinary conferences, follows regulatory and company policies, and uses interviewing skills to engage members and understand their health status and needs. The role requires a quiet, secure, private, organized home workspace that complies with CVS Health and HIPAA guidelines and permits uninterrupted work. The employee must work from the state and city where their current residence has been confirmed. A direct, hardwired internet connection to a modem or router within seven feet of the computer is required, with minimum speeds of 25 Mbps download and 3 Mbps upload; Wi-Fi and satellite internet are not permitted. CVS Health provides computer equipment, including a keyboard, monitor, and headset, while the employee provides workspace furniture. The role involves using multiple monitors and applications, digital communication and collaboration tools, secure systems, and basic troubleshooting.

Requirements

  • Active Illinois RN licensure; the employee does not need to live in Illinois.
  • At least 2 years of clinical experience as an RN.
  • An associate’s degree in nursing is the minimum education requirement.
  • Ability to meet the stated work-from-home requirements, including a hardwired internet connection with the specified minimum speeds and a quiet, secure, private workspace.
  • Comfort setting up and using multiple monitors and navigating multiple applications simultaneously.
  • Ability to communicate through email, calendar invites, Teams messaging, and virtual meetings.
  • Experience with Microsoft Office 365 applications or similar tools such as Google Workspace.
  • Ability to access secure systems, follow basic security practices, and troubleshoot common technical issues.
  • Openness to learning new skills as the workplace environment evolves.

Nice To Haves

  • At least 1 year of case management experience.
  • Compact RN licensure, or willingness and ability to obtain multiple state RN licenses after hire; company-paid expenses.
  • Certified Case Manager (CCM) certification.
  • Strong telephonic communication skills.
  • Bachelor of Science in Nursing (BSN).

Responsibilities

  • Develop proactive courses of action to address issues and improve members’ short- and long-term outcomes and overall wellness.
  • Evaluate member needs and benefit-plan eligibility using clinical tools and information or data review, and facilitate integration and transitions to Aetna programs and plans.
  • Apply clinical judgment to reduce risk factors and barriers and address complex health and social indicators affecting care planning and resolution of member issues.
  • Assess members using information from multiple sources, considering all conditions, co-morbidities, multiple diagnoses, and their impact on functionality.
  • Review prior claims for potential impact on current case management and eligibility.
  • Assess members’ work capacity and related restrictions or limitations.
  • Use a holistic approach to assess whether referrals to clinical resources are needed to help determine functionality.
  • Consult with supervisors and others to overcome barriers to goals and objectives, and present cases at case conferences for multidisciplinary review.
  • Use case management processes in compliance with regulatory requirements and company policies and procedures.
  • Use interviewing skills to engage members and determine their health status and needs through key questions and conversation.
  • Use multiple monitors and applications, digital communication tools, collaboration and scheduling applications, and secure systems; troubleshoot common technical issues.

Benefits

  • Medical, dental, and vision coverage.
  • Paid time off.
  • Retirement savings options.
  • Wellness programs.
  • Other resources supporting colleagues’ physical, emotional, and financial well-being, based on eligibility.
  • Eligibility for a CVS Health bonus, commission, or short-term incentive program in addition to base pay.

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