Front Desk Jobs

About The Position

Requirements

• Clinical background strongly preferred (RN, LVN, or comparable experience in a clinical setting)
• Minimum of 5 years of experience in a high-volume outpatient or procedural environment
• Proven experience managing multidisciplinary teams in a fast-paced setting
• Strong understanding of patient flow, clinic operations, and regulatory requirements
• Ability to lead in real time, make decisions quickly, and maintain composure under pressure

Nice To Haves

• Active RN license in Texas
• Experience in urology or surgical specialty clinics
• Experience managing clinics with 200+ patients daily
• Demonstrated success in improving workflow efficiency and team performance

Responsibilities

• Lead and oversee day-to-day operations of the Atrium clinic, ensuring efficient, safe, and consistent performance across clinical and front office workflows
• Monitor clinic flow throughout the day and make real-time operational adjustments to support patient throughput, provider efficiency, and staff effectiveness
• Maintain a visible presence in clinic operations and step in as needed to support workflow during high-volume periods or operational disruption
• Identify operational barriers, inefficiencies, and process gaps, and implement practical solutions to improve performance
• Promote a high standard of patient service by ensuring responsiveness, professionalism, and timely issue resolution
• Address patient concerns, complaints, and service recovery matters promptly and effectively
• Ensure adherence to clinical, regulatory, safety, and privacy standards, including HIPAA, OSHA, and internal policies
• Directly supervise clinic team members and provide clear day-to-day leadership, support, and accountability
• Lead hiring, onboarding, training coordination, coaching, and performance management for assigned staff
• Address conduct, attendance, and performance concerns in a timely and consistent manner
• Foster a professional clinic culture rooted in accountability, teamwork, communication, and respect
• Partner with leadership and HR as needed on employee relations matters, staffing needs, and performance concerns
• Partner closely with physicians and APPs to support clinic efficiency, daily readiness, and operational alignment with patient care needs
• Oversee clinic scheduling workflows, provider templates, and staffing coordination to maintain balanced operations and patient access
• Anticipate operational issues related to clinic volume, provider needs, and staffing coverage, and respond proactively
• Oversee clinic inventory, supply levels, and equipment readiness to support uninterrupted operations
• Monitor medication and sample management processes, where applicable, to ensure compliance with internal standards and safety requirements
• Maintain cost awareness while ensuring the clinic remains operationally prepared and properly supported
• Oversee front desk and patient access workflows, including scheduling, registration, coordination, and communication between clinic teams
• Monitor operational trends including volume, staffing, throughput, patient concerns, and workflow performance
• Support implementation of clinic-level process improvements, operational initiatives, and policy changes
• Provide regular updates to leadership regarding clinic operations, staffing concerns, and opportunities for improvement.
• Other duties as assigned

Benefits

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) with employer match and profit sharing
• Paid time off and Paid holidays
• Employer covered short- and long-term disability coverage
• Life insurance and flexible spending accounts
• No weekends or holiday shifts