Overnight Front Desk Associate
Planet Fitness • Savannah, GA1d • Onsite
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Overnight Front Desk Associate
Planet Fitness•Savannah, GA
•Onsite
About The Position
At Planet Fitness, the mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgment-free environment. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness prides itself on an established culture and strong set of values, fostering a supportive and engaging team that cares about community health and wellbeing. Team members are passionate about the brand and dedicated to making members feel welcome in the Judgement Free Zone®. The Overnight Front Desk Associate is responsible for providing superior customer service to members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience. This role requires a positive and upbeat attitude, a passion for delivering consistent and exceptional experiences, punctuality, reliability, diplomacy, integrity, strong communication skills, and the ability to inspire others and quickly learn through training.
Requirements
- Must be 18 years of age or older
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Basic computer proficiency
Nice To Haves
- 6-12 months of experience in a customer service environment is preferred
Responsibilities
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Perform prospective member calls and tours; assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Resolve member concerns and escalate to a Manager as needed.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Benefits
- Medical, Dental, and Vision Insurance
- Vacation/Sick Time/Holiday Pay
- Free Black Card Membership
- 401(k) Retirement Savings Plan
- Term Life Insurance
- Healthcare and Dependent Care Flexible Spending Accounts
- Tuition Reimbursement
- Employee perks and discounts
- Engaging team-building competitions and social events
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
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