Front Desk Jobs

About The Position

Requirements

• Pleasant phone manner.
• Patient and polite communication skills.
• Ability to return phone calls within 24 hours.
• Ability to fill out digital intake forms completely.
• Ability to obtain insurance information.
• Ability to manage a waiting area.
• Ability to perform charting for new clients.
• Ability to converse with multiple departments and therapists.
• Ability to check and respond to emails daily.
• Ability to check in clients.
• Ability to alert therapists of client arrivals.
• Ability to assist with filing paperwork and charts.
• Ability to copy and stuff intake packets.

Nice To Haves

• Kind, knowledgeable, and diligent manner when answering phone calls.
• Familiarity with Teams for communication.

Responsibilities

• Answer all phone calls pleasantly and direct as needed.
• Answer all questions patiently and politely.
• Check voicemail daily, return phone calls within 24 hours of message, and relay messages.
• Fill out new intake forms for service inquiries.
• Gather all information needed for new patient referrals.
• Fill out the digital intake form in its entirety.
• Send a message in the INTAKES TEAMS to inform the Head of Department about new intakes.
• Obtain insurance information for all new referrals.
• Send the "Welcome "DocuSign/Email" to families.
• Add new intake referrals to the "Intake referrals by month" log.
• Manage the waiting area.
• Perform charting for new clients.
• Converse with several departments and therapists.
• Check Web Contact Email daily and respond to inquiries.
• Check in all clients upon arrival.
• Alert therapists via Teams when their clients arrive.
• Assist with filing all necessary paperwork.
• Assist with filing charts when necessary.
• Copy and stuff hard copies of intake paperwork packets as needed.