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Front Desk Agent
Birchwood Inn Partners, LLLP • Saint Petersburg, FL1d • Onsite
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Front Desk Agent - PM Shift
Birchwood Inn Partners, LLLP•Saint Petersburg, FL
•Onsite
About The Position
The Front Desk Agent serves guests by completing registration and controlling room assignments. This role involves welcoming guests, answering questions, responding to requests, and registering guests by confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, and issuing door cards. The agent is also responsible for establishing credit, conveying information, providing details about hotel and other services, maintaining records, collecting revenue, making reservations, and assisting guests with various needs such as luggage, room service orders, and car valeting. The position also requires assisting with housekeeping duties when necessary and contributing to team efforts.
Requirements
- Available 3PM-11PM
- Available Weekends until 12Midnight and some nights to 2AM
- At least 3 Years Experience
- Customer Service skills
- People Skills
- Quality Focus
- Professionalism
- Energy Level
- Multi-tasking ability
- Dependability
- Thoroughness
- Phone Skills
- Data Entry Skills
- Listening skills
- Open availability a must including weekends and holidays
- Must Possess Valid Drivers License
Responsibilities
- Welcomes guests by greeting them; answering questions; responding to requests
- Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards
- Establishes credit by verifying credit cards or obtaining cash
- Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel
- Maintains records by entering room and guest account data
- Collects revenue by entering services and charges; computing bill; obtaining payment
- Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements
- Assists hotel guests with all requests and needs as they arise including assistance with luggage, taking and delivering room services orders, valeting hotel guest cars, etc.
- Assists with housekeeping duties when the need arises
- Contributes to team effort by accomplishing related results as needed
Benefits
- Health Insurance
- 401K
- Discounted Meals
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
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