Front Desk Jobs

About The Position

Requirements

• High school diploma or GED required.
• One (1) year of experience in healthcare, medical office, patient registration, customer service, or a related administrative environment preferred.
• Experience working with electronic health records and/or healthcare information systems preferred.
• Basic knowledge of medical terminology preferred.
• Strong verbal and written communication skills.
• Strong organizational and attention-to-detail skills.
• Ability to communicate effectively and professionally with patients from diverse backgrounds.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work effectively in a fast-paced healthcare environment.
• Basic computer proficiency, including Microsoft Office and electronic data-entry systems.

Nice To Haves

• Previous experience in a Federally Qualified Health Center (FQHC), community health center, primary care, or other outpatient healthcare setting.
• Experience with patient registration, insurance verification, eligibility screening, or financial assistance programs.
• Bilingual or multilingual skills are a plus.

Responsibilities

• Greet and assist patients, visitors, and others in a professional, courteous, and welcoming manner.
• Complete patient registration and intake processes accurately and efficiently.
• Obtain and verify patient demographic, contact, insurance, and eligibility information.
• Assist new and established patients with completion of registration, consent, financial, and other required forms.
• Review patient information for completeness and accuracy and make appropriate updates in the electronic health record.
• Verify insurance coverage, eligibility, and other required payer information as applicable.
• Explain registration, financial, and administrative requirements to patients in a clear and respectful manner.
• Identify patients who may qualify for available programs, sliding-fee assistance, insurance coverage, or other resources and make appropriate referrals.
• Collect required copayments, fees, or other patient financial obligations in accordance with established procedures.
• Coordinate with clinical, billing, referrals, outreach, and other departments to facilitate timely access to services.
• Respond to patient questions and concerns and escalate issues appropriately when additional assistance is needed.
• Maintain accurate and confidential patient records in accordance with HIPAA and organizational requirements.
• Ensure required documentation is obtained and appropriately scanned, uploaded, or filed.
• Assist with scheduling and appointment-related activities as assigned.
• Support patient flow by communicating relevant information to appropriate departments and staff.
• Follow established procedures for handling sensitive, confidential, and protected health information.
• Maintain knowledge of Bond Community Health Center services, programs, policies, and community resources.
• Participate in staff meetings, training programs, and professional development activities.
• Demonstrate a commitment to Bond Community Health Center's mission, values, and commitment to providing accessible, quality healthcare.
• Perform other duties as assigned.