Front Desk Associate
Raleigh Ophthalmology • Clayton, NC7d • Onsite
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Front Desk Associate
Raleigh Ophthalmology•Clayton, NC
•Onsite
About The Position
The Front Desk Associate at Raleigh Ophthalmology is responsible for providing exceptional patient service both in person and over the phone. This role involves interviewing patients to gather complete and accurate demographic, financial, and insurance information necessary for billing and account collection. The associate performs various clerical and patient service duties to ensure efficient office operations, including answering multiple phone lines, scheduling appointments, assisting with medical records requests, entering patient data, and processing patient payments. The position is integral to maintaining the smooth flow of a busy, well-established ophthalmology practice with three office locations.
Requirements
- High School Diploma or Equivalent Certificate
- Minimum 2 years of experience in a medical office/health care setting
- Minimum 2 years of health care insurance experience
- Strong computer knowledge and skills with a minimum typing speed of 30 WPM
- Strong desire to assist others and provide excellent customer service
- Must be highly dependable and organized
- Outstanding interpersonal skills
- An impeccably clean, polished, professional image
- The ability to learn quickly, retain training, problem solve and think independently
Nice To Haves
- Understanding of medical terminology
Responsibilities
- Displays high level of professionalism and gives superb customer service
- Obtains and reviews patient demographic and insurance information for accuracy
- Verifies insurance and collects copays, co-insurance, and outstanding balances
- Ensures all patient intake forms are signed and complete
- Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
- Schedules appointments
- Processes medical record requests per policies and procedures
- Coordinates with Clinical Staff to ensure optimal patient experience
Benefits
- Medical
- Dental
- Vision
- 401k w/ Match
- HSA/FSA
- Telemedicine
- Generous PTO Package
- Employee Discounts and Perks
- Employee Assistance Program
- Group Life/AD&D
- Short Term Disability Insurance
- Long Term Disability Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
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