Front Desk Jobs

About The Position

Requirements

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
• An equivalent combination of education, training, and experience relative to the class concept.
• Experience providing front-line customer service in a high-volume reception or front desk environment.
• Experience interviewing, obtaining, and evaluating information for customers to access services.
• Experience adapting communication styles to effectively convey complex rules, regulations and procedures.
• Experience maintaining organization, while swiftly adapting to shifting priorities and new responsibilities.
• Experience providing compassionate, patient support to customers experiencing financial or emotional stress while maintaining professionalism.

Nice To Haves

• Bilingual English/Spanish language skills

Responsibilities

• Be the first face of contact in the office for Oregonians and provide a welcoming environment for individuals and families to interact with the department.
• Support the infrastructure of the office by supporting the day-to-day operation.
• Assisting Oregonians through a trauma informed lens in person, over the phone and via email.
• Provide front desk assistance, answer phone calls, and guide clients to the right services.
• Distribute mail, handle case transfers, and manage emails.
• Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.
• Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.
• Document all interactions and records through the ONE and TRACS system.
• Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
• Use various computer systems and databases to manage information for the agency and clients.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.