Front Desk Agent
SHANER • Aventura, FL2d • Onsite
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Front Desk Agent | Hilton Aventura Miami
SHANER•Aventura, FL
•Onsite
About The Position
The Front Desk Agent will be responsible for providing superior guest services, including checking hotel guests in and out courteously and efficiently. This role involves processing all payments according to established hotel requirements and providing information and services to guests and visitors in a friendly, professional manner. The agent must be available to work a flexible schedule, including weekends, holidays, and varied shifts. They will also handle guest complaints to ensure satisfaction, adhere to payment and cash handling policies, generate daily reports, and resolve discrepancies with Housekeeping.
Requirements
- High school graduate or equivalent
- Minimum one year customer service experience
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
Nice To Haves
- Previous hotel experience preferred
- Computer experience preferred
- Bilingual English/Spanish a plus
- Knowledge of local activities and attractions appropriate for clientele
Responsibilities
- Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
- Process all payments according to established hotel requirements
- Provide information and services to any guest or visitor in a friendly, professional manner
- Handle guest complaints ensuring guest satisfaction
- Adhere to payment, cash handling and credit policies/procedures
- Generate, print, and distribute daily reports to designated departments/personnel
- Resolve discrepancies on the room status report with Housekeeping
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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