Front Desk Jobs

About The Position

Requirements

• Must be at least 18 years old.
• Must be able to lift and carry items up to 50 lbs.
• Must be able to stand for up to 8 hours.
• Must be able to be alert and focused for all shifts between the hours of 7 am and 11 pm.
• A criminal background check will be conducted after position is accepted.
• Must have a valid US Driver’s license.
• Industry knowledge and 2 years in Front Desk, Reservations, Guest Service or Hospitality position required.
• Basic computer skills including Word, Excel, and Outlook required.

Nice To Haves

• Minimum 2 year college degree preferred.
• 1-2 years of supervisory experience preferred.
• Experience with Visual One, Inntopia, RTP, Timesaver, Ving Vision or Guestware is advantageous.
• Knowledge of Copper Mountain and its lodging is preferred.

Responsibilities

• Perform all front desk clerk duties including guest check-in/out, handling guest billing, making reservations, using Lodging Computer menus, providing information on guest activities, and handling all monies.
• Address and resolve guest issues in a timely manner.
• Train new agents in front desk duties.
• Oversee bell staff in the absence of the bell captain.
• Perform bell calls in the absence of a bellman.
• Cover Night Audit when needed.
• Maintain the cleanliness and organization of the front desk and surrounding building, which may include cleaning, trash removal, or snow shoveling.
• Promote a sales culture by teaching upselling techniques and creating opportunities for product sales at the front desk.
• Delegate tasks to ensure all duties are completed on each shift, including managing group resumes, preparing for group arrivals/departures, posting, researching, and organizing.
• Maintain front desk supplies at par levels.
• Promote teamwork and address employee and guest issues before referring them to a manager.
• Pass on information to the next shift to ensure a smooth transition.
• Verify time cards and employee timelines.
• Verify accurate counts for all cash banks once per shift.
• Utilize and complete the Supervisor checklist.
• Communicate and coordinate efforts with other lodging departments.
• Ensure all staff on shift have clean and presentable uniforms and are properly groomed.
• Attend group resume and pre-con meetings as a representative of the Front Desk.
• Perform regular one-on-one meetings with direct reports to coach and provide feedback.
• Address employee issues as they arise, including corrective actions.
• Assist with dispatching radio calls to other departments in a timely, professional manner.
• Create and maintain strong interdepartmental relationships.
• Complete the daily tasks checklist on each shift in a timely manner.
• Lead by example by delivering excellent guest service and coaching reporting agents.
• Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with guests and employees.
• Uphold the most professional image.
• Continually strive to exceed guest expectations and create memories for guests and staff.
• Participate in the company’s Front Line Assist program to assist in operations as needed.
• Participate in Leadership events such as meetings, required trainings, and employee dinners/events.
• Responsible for Front Desk staff and all Lodging guests.

Benefits

• Company subsidized medical, dental, vision, flexible spending, HSA, life/disability options
• Season pass for employees/dependents
• Privileges at several other resorts
• Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.)
• Employee housing