Front Desk Jobs

About The Position

Requirements

• High School Diploma or Equivalent
• High level organizational skills
• Friendly, high-energy, personable and able to communicate well in person and through the phone
• Ability to multi-task and work in a fast-paced environment
• Ability to work between the hours of 3pm–7pm (School Year) and 7:15am–6:15pm (Summer); Monday-Friday and Club special events as assigned

Nice To Haves

• Customer service experience preferred

Responsibilities

• Greet every member, parent, and guest warmly—by name when possible—and create a fun, safe, and welcoming atmosphere.
• Follow and implement all Front Desk policies and procedures with consistency.
• Promptly alert your supervisor if a parent, youth, donor, or visitor is upset or requires additional follow-up.
• Monitor who is authorized to pick up youth; ensure no unauthorized individuals are allowed to do so.
• Keep the Front Desk space clean, up-to-date, and kid-friendly.
• Answer phone calls and direct visitors with a friendly and professional demeanor. Provide accurate information about Club programs and services.
• Distribute forms, reports, and communication to parents/guardians as needed.
• Record and track any money received using the receipt book, ensuring daily totals match.
• Ensure accurate daily member check-in using the Club’s tracking software.
• Maintain and update member information in the Club’s software system.
• Track youth participation in different program spaces within the Club.
• Celebrate members through birthday cards, recognition calls, and other fun engagement methods.
• Support positive Club culture by teaching life skills and modeling respectful behavior.
• Perform clerical duties such as voicemail management, scanning, filing, bulk mailings, and helping with birthday postcard preparation and delivery.
• Attend all required meetings, including monthly all-staff meetings, biweekly team meetings, and one-on-one check-ins.
• Regularly provide feedback and suggestions to improve front desk systems and efficiency.
• Assist with other duties as assigned by your supervisor.