Front Desk Jobs

About The Position

Requirements

• Excellent English communication skills and be able to read, write and speak fluently.
• Regularly use a computer and different software.
• Continuous movement required.
• Comfortable working on their feet.
• Maintain high standards of personal appearance and grooming.
• Fluency in English, both verbal and non-verbal.
• Working knowledge of Microsoft Word and Excel.
• Basic mathematical skills.
• Flexibility to work nights, overnights, weekends and/or holidays.

Nice To Haves

• Brand-specific Property Management System experience preferred, but not required.
• Ability to multi-task in a busy environment.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Promptly and effectively deal with guest complaints and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bills, collect payments and make change for hotel guests following all cash handling procedures as required by KWB Hotels.
• Handle guest mail and messages per established procedures.
• Be very knowledgeable of brand-specific rewards programs and promotions.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.
• Offer and properly handle requests for wake-up calls.
• Clean lobby, vending room, breakfast room, and back-office area.
• Occasionally work on laundry during down times adhering to standards.
• Open and close shift; make cash drops.
• Ensure all credit cards, cash, and change fund are balanced throughout each shift.
• Inform management of any guest or systems-related complaints or problems.
• Communicate with incoming staff and management by logging pertinent information in the pass-on log.
• Keep maintenance informed of all maintenance needs.
• Must wear proper uniform at all times in accordance with the Standards of Appearance.
• Have a thorough knowledge of emergency procedures.
• Practice safety standards at all times.
• Be able to move luggage or packages weighing up to 40 lbs.
• Perform other duties as assigned by management, of which employee is capable of performing

Benefits

• Dental Insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance