Dispatcher Jobs in Milwaukee, NC

About The Position

Requirements

• Must be detail-oriented, able to multi-task, and stay calm under pressure.
• Strong communication skills-both written and verbal.
• Basic computer skills (email, typing, data entry) are required.
• Must be able to pass a background check due to law enforcement rotation requirements.
• Professional, dependable, and capable of working independently and as part of a team.

Nice To Haves

• Fluent in Spanish is preferred
• Prior dispatching or impound experience in towing, transportation, or a similar fast-paced industry preferred.
• Experience using TOPS or similar dispatching software strongly preferred.
• Flexible schedule availability is a plus (some weekends, and holidays)

Responsibilities

• Dispatch calls efficiently using TOPS software to assign jobs to the appropriate driver based on location, truck type, and urgency.
• Manage and monitor calls from multiple sources, including law enforcement rotations, roadside assistance providers, and direct customer requests.
• Communicate clearly and professionally with drivers, customers, and law enforcement officers to ensure timely responses and accurate information.
• Maintain detailed and accurate call logs, driver notes, and updates within TOPS.
• Track job progress in real-time, updating customers or agencies as needed.
• Handle incoming calls on a multi-line phone system, providing courteous and efficient service.
• Coordinate with management on truck availability, special assignments, and driver scheduling.
• Assist with data entry, invoicing, and daily reconciliation of TOPS tickets.
• Support compliance with all police rotation and towing regulations.
• Ensures proper collection of ownership information and verify pricing prior to the release of a vehicle.
• Marking vehicles as released following payment and following close-out protocols post-release.
• Provide general office support and assist with other administrative tasks as needed.

Benefits

• Medical, Dental & Vision
• Incentive Pay & Shift Differential for night and weekend drivers
• Paid Time Off
• Company Match 401(k)
• Company Sponsored Life Insurance
• Supplemental Accident, STD & Critical Illness coverage