Dispatcher
Smart Care • Fishers, IN40d • Onsite
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Dispatcher
Smart Care•Fishers, IN
•Onsite
About The Position
The Smart Care Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory.
Requirements
- High school diploma or equivalent
- 3+ years’ experience in dispatch, customer service, and/or restaurant management
- Intermediate experience in Microsoft Office / Windows-based environment
Nice To Haves
- Ability to learn unique and proprietary software
- Excellent verbal and written communication skills
- Previous SAP experience
Responsibilities
- Effectively route technicians to service calls, maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements
- Serve as the primary point of contact for technicians within a geographic market or territory
- Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiency, and meet commitments
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Job Search Resources
Career Resources
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