Dispatcher Jobs in Milwaukee, NC

About The Position

Requirements

• 1+ year experience in customer service, phone or in-person
• 1+ year experience scheduling
• 1+ year dispatching preferred
• Computer and technology proficient; MS Office and ServiceTitan experience a plus
• Parts warranty experience preferred
• Professional communication, both verbal and written
• Positive attitude in difficult situations
• Ability to assess and prioritize work throughout the day
• Must pass a pre-employment drug screen and background check

Responsibilities

• Provide exceptional customer service to existing and potential customers.
• Answering a high volume of inbound calls from customers in a friendly and professional manner.
• Make outbound calls to return messages and reach out to customers.
• Schedule service appointments and coordinate dispatching for service technicians.
• Assist field technicians with administrative needs on occasion, which may include payment processing, lookup of customer info, rescheduling, etc.
• Create, update, and maintain customer records within the service system database.
• Other duties as assigned.

Benefits

• Company-paid medical, dental, and vision (employee coverage)
• Company-paid group life insurance
• Voluntary insurance options
• Paid holidays, sick time, and vacation
• Tuition reimbursement
• Employee Assistance Program (EAP)