Patient Services Specialist
American Oncology Network • Easton, MD48d • $18 - $30 • Onsite
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Patient Services Specialist- Bay Hematology Oncology
American Oncology Network•Easton, MD
•$18 - $30•Onsite
About The Position
The Patient Services Specialist (PSS) provides high-quality front-end patient support by managing patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service. Responsibilities may vary by office size, layout, and staffing model, with cross-coverage across functional stations as needed.
Requirements
- High School Diploma; Associates degree preferred
- Minimum of one (1) year experience in a healthcare setting; physician office experience preferred
- Demonstrated customer service focus with strong attention to detail and multitasking ability
- Strong interpersonal and communication skills with diverse populations
- Critical thinking, problem-solving, and organizational skills
- Ability to manage competing priorities in a fast-paced, multi-site environment
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Nice To Haves
- Associates degree
Responsibilities
- Patient Intake, Registration & Customer Experience
- Scheduling, Physician Support & Communication
- Medical Records & Documentation Management
- Financial Transactions & Daily Reconciliation
- Compliance, Team Support & Operational Flexibility
Benefits
- comprehensive health insurance with a robust provider network
- 401k, which offers a 100% match and investment options
- generous Paid Time Off (PTO) program
- professional development programs
- tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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