Patient Services Specialist- Bay Hematology Oncology

American Oncology Network • Easton, MD

1d • $18 - $30 • Onsite

About The Position

The Patient Services Specialist (PSS) provides high-quality front-end patient support by managing patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service. Responsibilities may vary by office size, layout, and staffing model, with cross-coverage across functional stations as needed.

Requirements

• High School Diploma; Associates degree preferred
• Minimum of one (1) year experience in a healthcare setting; physician office experience preferred
• Demonstrated customer service focus with strong attention to detail and multitasking ability
• Strong interpersonal and communication skills with diverse populations
• Critical thinking, problem-solving, and organizational skills
• Ability to manage competing priorities in a fast-paced, multi-site environment
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Nice To Haves

• Associates degree

Responsibilities

• Patient Intake, Registration & Customer Experience
• Scheduling, Physician Support & Communication
• Medical Records & Documentation Management
• Financial Transactions & Daily Reconciliation
• Compliance, Team Support & Operational Flexibility

Benefits

• comprehensive health insurance with a robust provider network
• 401k, which offers a 100% match and investment options
• generous Paid Time Off (PTO) program
• professional development programs
• tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED