Zone Lead - FT

At Home•Pflugerville, TX

About The Position

The Zone Lead (ZL) reports to the Assistant Store Manager and supports merchandising in designated zones while maintaining an active selling culture. The role ensures visual elements are set and maintained according to company standards designed to drive sales. The ZL provides expertise in visual standards, merchandising techniques, fixturing, and implementing in-store marketing elements—including signs, vignettes, endcaps, tables, and first look/flash finds—that reinforce seasons, holidays, and promotions in assigned areas. The Zone Lead influences and trains Team Members in visual merchandising and standards while demonstrating ethical conduct, safety, and compliance. The position involves vigorous lifting, carrying, moving throughout a warehouse-format store, and stocking. The role also supports task management, freight processes, customer satisfaction, inventory control, safety, loss prevention, expense control, and customer experience. Open availability is required, including nights and weekends. At Home describes its mission as empowering people to design their best life at home through style, quality, and everyday value, and its vision as becoming the most loved home brand inspiring people to live beautifully every day.

Requirements

At least 18 years old.
High school diploma or equivalent.
A background check will be completed.
Clear and concise communication, with excellent verbal, written, and comprehension skills.
Ability to work a flexible schedule, including nights, weekends, and some holidays; open availability is required, including nights and weekends.
Ability to lift at least 50 pounds and team lift 100 pounds, and routinely move merchandise around a warehouse-format store.
Ability to use hands to finger, handle, or feel objects or controls, and to reach with hands and arms.
Ability to stand or walk for prolonged periods.
Ability to bend, climb, and reach at times.
Ability to work effectively independently and as part of a team.
Strong attention to detail, including standards, processes, and marketing.
Reliable and trustworthy role model for ethical and honest behavior, making the right choice for Team Members, customers, and the company.
Ability to create urgency, promote teamwork, delegate appropriately, motivate self and the team, and execute thoroughly and on time.
Ability to comprehend, train, develop, motivate, and lead in a way that fosters a smart, scrappy, safe, and fun work environment.
Flexible and creative, with the ability to handle multiple tasks as business priorities shift.

Responsibilities

Support visual merchandising processes, including planning and leading transitions, reinventions, product assortment changes, and resets in conjunction with the Assistant Store Manager.
Maintain visual integrity and a neat, clean, organized environment that inspires guests through compelling visual merchandising.
Plan and execute daily and weekly workloads and assigned tasks delegated by the Assistant Store Manager to support visual merchandising, sales goals, and guest engagement; complete tasks efficiently and on time.
Participate in freight processes for incoming freight and transitions.
Process freight sorts and stock products in designated areas, including down stocking and endcap maintenance.
Support customer satisfaction, inventory control and shrink, safety, loss prevention, expense control, and customer experience; participate in regular meetings or huddles on these topics.
Act as a role model and coach in visual merchandising, providing continuous learning opportunities to Team Members.
Communicate and teach visual priorities and the creation of visual moments that support the customer experience through daily interactions.
Review store scorecard financial and business data, including sales and expenses, and act within assigned zones to improve metrics.
Keep assigned zones neat, clean, and organized, and ensure current signage and sets are maintained.
Perform other duties assigned based on business needs.