Zone Enrollment Consultant

Chubb•Columbia, SC

About The Position

Chubb Benefits is seeking a Zone Enrollment Consultant to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals! The Zone Enrollment Consultant is responsible for supporting Combined US Sales team and internal and external partners with enrollment solutions. This includes supporting third-party case build audits and serving as subject matter expert on positioning telephonic and co-browse capabilities. This role ensures accurate case setup, receipt of accurate data, smooth user experience, timely enrollment issue resolution, and coordinating across internal and external stakeholders for successful client onboarding or management. The consultant helps maintain operational efficiency, supports compliance requirements, and contributes to continuous improvement of enrollment workflows.

Requirements

Bachelor’s degree or equivalent work experience
5+ years of experience in insurance operations, enrollment administration, benefits administration, or a related role
Experience working with enrollment platforms, CRM systems, or policy administration systems
Strong attention to detail and data accuracy
Excellent communication and coordination skills
Ability to manage multiple priorities and deadlines
Proficiency with Microsoft Office or similar productivity tools

Nice To Haves

Experience in health, life, or commercial insurance enrollment processes
Familiarity with workflow tools, ticketing systems, or reporting dashboards
Knowledge of compliance, privacy, and regulatory requirements
Experience supporting system testing or user acceptance testing
Basic understanding of SQL, data validation, or reporting tools

Responsibilities

Ensure third-party (non-Selerix) enrollment system is configured correctly
Responsible for packaging build specs and consulting client’s technical resources on how best to build plans and establish required data feeds
Audit each case in partnership with client’s technical resources to ensure products are built correctly and employee experience is optimal
Ensure data feeds are established correctly, and data mapping is congruent with our internal standards
Monitor enrollment activity, data integrity, and system performance
Troubleshoot and escalate platform issues, defects, and user access problems to the appropriate parties.
Partner with IT, operations, underwriting, claims, compliance, and vendor teams to resolve enrollment specific issues
Support onboarding and training for internal users, brokers, and other stakeholders of key enrollment solutions (i.e., Employee Navigator)
Review case level enrollment data for accuracy, completeness, and timeliness
Document case level Enrollment processes, workflows, and issue resolution steps
Track service requests, incidents, and platform-related metrics
Support compliance with company policies, regulatory requirements, and audit needs
Identify opportunities to improve enrollment efficiency and user experience
Consult and support virtual enrollment opportunities
Includes both co-browse and telephonic enrollment opportunities
Includes new and reservice opportunities
Support and consultation on Pre-Enrollment Communication Strategy
In partnership with the PCA team, ensure we are leveraging existing pre-enrollment communication tools to drive enrollment participation.
Partner with functional home office departments to ensure the field is adhering to implementation and enrollment timelines
Triage 3rd party enrollment opportunities to the appropriate home office resources (Combined U.S. ESC/EDI).