Enrollment Consultant – Project Employee

Manpower

4d • Onsite

About The Position

The Enrollment Consultant is responsible for engaging and enrolling candidates into their Right Management service benefit program by providing a ‘best in class’ customer service and experience in an inbound and outbound call center environment. Efficient and effective enrollment directly correlates to total utilization of programs and overall take up, which directly impacts Right Management profitability and revenue. This position is project-based and hours will vary based upon the business needs and volume, not to exceed 28 hours a week.

Requirements

• Virtual contact center experience preferred
• Bachelor’s degree or equivalent experience
• Competency in MS office products
• Ability to multitask
• High level of data integrity
• Excellent customer service skills

Nice To Haves

• Bilingual experience (English, French, Spanish).
• Previous experience in a similar role

Responsibilities

• Successfully contact candidates via various methods in order to enroll them in the Right Management program identified for them.
• Assess and determine special needs or issues influencing the engagement decision.
• Explain the nature of our service offerings.
• Assist in mode of service preference and selection.
• Offer accelerated or conventional start scenarios resulting in service initiation.
• Maintain data integrity and accurate records in various systems.
• Provide an exceptional experience for both candidates and clients to ensure that they utilize the programs that have been selected for them and are successful in initiated the programs.
• Lead with guiding values of ManpowerGroup and ensure that relevant industry knowledge is provided to candidates.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level