Zipline Guide
About The Position
The Omni Homestead Resort & Spa has been delighting vacationers for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match. The Zipline Guide will have excellent communication, customer service skills, organizational and leadership skills and be comfortable working at heights of 200+ feet.
Requirements
- Current First Aid/CPR Certification is required of all guides.
- Must be able to stand for 8+ hrs per day.
- Comfortable working in extreme weather conditions.
Nice To Haves
- CPR and First Aid certification is desired.
- Experience in the ski industry, outdoor education, recreation management, high angle ropes courses, and/or interpretive/educational programming a plus.
Responsibilities
- Demonstrate strong customer service skills.
- Assist desk staff with check in process, waivers and storing belongings.
- Greet guests and give an introductory orientation talk.
- Inspect, repair as needed and prepare guide equipment, guest equipment, and Canopy Tour course daily.
- Complete Daily Operations Check List and Report and Equipment Use Log. Complete Near Misses/Incidents when pertinent.
- Inform Canopy Tour director of any maintenance needs on the course.
- Guide groups of up to 8 guests on the Canopy Tour, and demonstrate proficiency in the multitude of skills required to guide.
- Ensure that all procedures covered in the Guide Training Manual are followed.
- Respond when necessary to evacuate participants from the course.
- Provide a friendly and welcoming atmosphere for Canopy Tour guests.
- Assist in operating the Williwaw Dual Racing Zip.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
