Zip Line Guide

Catamount Ski Resort LLCGreat Barrington, MA
Onsite

About The Position

Provide instruction and guide service for guests that zip line at Catamount Ski Resort.

Requirements

  • Skilled in providing excellent customer service.
  • First aid & CPR certification required. On-site training provided.
  • Display good judgment skills in making decisions.
  • Follow company procedures for maintaining a safe workplace.
  • Communicate clearly using 2 way radios.
  • Connect with guests and interact with children.
  • Maintain composure and perform under stressful conditions.
  • Maintain good communication with team members & management.

Nice To Haves

  • Friendly Service: Treat people courteously and respond in a helpful manner.
  • Teamwork: Interact with team members effectively and put company goals first.
  • Work Standards: Maintain high standards in the quality & consistency of work.

Responsibilities

  • Meet and greet all guests and answer any questions they have.
  • Assist with check-in to verify all guests are present & waivers are signed.
  • Perform inspection of the zip line courses, gear, and all equipment.
  • Assist guests in gearing up and verify their gear is properly fitted.
  • Provide clear and concise directives to guests on tours.
  • Instruct and monitor guests on zip line safety practices.
  • Perform retrievals and evacuations when necessary.
  • Maintain daily log books, tour sheets & other paperwork.
  • Provide basic first aid care when necessary.
  • Assist guests to overcome any anxieties they may have.
  • Safely load and unload guests from moving chairlifts.
  • Cross train and cover shifts for the Aerial Park Adventure Course.
  • Ensure that all guests have a fun and memorable experience.
  • Perform other tasks as assigned by manager.
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