Zip Line Guide

Catamount Ski Resort LLC • Great Barrington, MA

3d • Onsite

About The Position

Provide instruction and guide service for guests that zip line at Catamount Ski Resort.

Requirements

• Skilled in providing excellent customer service.
• First aid & CPR certification required. On-site training provided.
• Display good judgment skills in making decisions.
• Follow company procedures for maintaining a safe workplace.
• Communicate clearly using 2 way radios.
• Connect with guests and interact with children.
• Maintain composure and perform under stressful conditions.
• Maintain good communication with team members & management.

Nice To Haves

• Friendly Service: Treat people courteously and respond in a helpful manner.
• Teamwork: Interact with team members effectively and put company goals first.
• Work Standards: Maintain high standards in the quality & consistency of work.

Responsibilities

• Meet and greet all guests and answer any questions they have.
• Assist with check-in to verify all guests are present & waivers are signed.
• Perform inspection of the zip line courses, gear, and all equipment.
• Assist guests in gearing up and verify their gear is properly fitted.
• Provide clear and concise directives to guests on tours.
• Instruct and monitor guests on zip line safety practices.
• Perform retrievals and evacuations when necessary.
• Maintain daily log books, tour sheets & other paperwork.
• Provide basic first aid care when necessary.
• Assist guests to overcome any anxieties they may have.
• Safely load and unload guests from moving chairlifts.
• Cross train and cover shifts for the Aerial Park Adventure Course.
• Ensure that all guests have a fun and memorable experience.
• Perform other tasks as assigned by manager.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed