Youth Workforce & Education Manager

New North Citizens Council Inc•Springfield, MA

2d•Onsite

About The Position

The Youth Workforce & Education Manager oversees New North Citizens’ Council’s youth and young adult workforce development and education programs, including WIOA-funded services. Reporting to the Director of Youth Services, the Manager is responsible for daily program operations, staff supervision, grant compliance, and achieving measurable outcomes in education, employment, career readiness, and credential attainment. The role requires strong leadership, independent judgment, and the ability to manage multiple programs while expanding educational and career opportunities for participants. The position is full-time and grant funded. It is based in Springfield, Massachusetts, and involves work across office, program, educational, employer, and community settings. Travel between program and partner locations may be required. Flexibility is needed based on program needs, and occasional evening and weekend work may be required for participant activities, employer events, community programming, and meetings. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

Bachelor’s degree in Workforce Development, Education, Human Services, Social Work, Psychology, Sociology, Public Administration, Business, Nonprofit Management, or a related field.
Three to five years of progressively responsible experience in workforce development, youth development, education, human services, or a related field.
At least two years of supervisory, program management, or team leadership experience.
Experience working with youth and young adults, including people facing barriers to education and employment.
Experience administering publicly funded or grant-funded programs, including documentation, reporting, performance measures, and compliance.
Demonstrated ability to supervise staff, manage competing priorities, and independently resolve operational challenges.
Strong organizational, analytical, problem-solving, and communication skills.
Proficiency with standard office technology and ability to use funder-specific data and reporting systems.

Nice To Haves

Master’s degree in a related field.
Experience administering WIOA Youth programs and working with workforce development boards or career centers.
Experience developing employer partnerships, internships, work experiences, apprenticeships, or occupational training opportunities.
Knowledge of HiSET/GED, alternative education, postsecondary transition, and college and career readiness programs.
Experience with program monitoring, quality assurance, and workforce or education program expansion.
Familiarity with workforce and educational resources in Greater Springfield and Western Massachusetts.

Responsibilities

Oversee daily operations of youth workforce development and education programs, including service delivery, staffing, scheduling, and participant engagement.
Manage enrollment, eligibility, assessment, individualized service planning, case management, program completion, and follow-up systems.
Monitor enrollment, caseloads, attendance, retention, credential attainment, education and employment outcomes, and contractual performance measures.
Review program data, identify performance gaps, implement corrective strategies, and ensure timely and accurate documentation, reporting, and deliverables.
Oversee career exploration, job readiness, work-based learning, occupational training, and employment placement services.
Develop opportunities for internships, work experiences, apprenticeships, subsidized employment, and industry-recognized credentials.
Support educational pathways such as high school completion, HiSET/GED preparation, postsecondary education, and career training.
Ensure individualized education and career plans address participants’ goals, strengths, and barriers to success.
Promote positive youth development, culturally responsive services, and effective case management practices.
Supervise assigned workforce and education coordinators and program staff; set expectations and accountability standards.
Conduct supervision, coaching, performance evaluations, and professional development, and monitor staff workloads, documentation, participant engagement, and service delivery.
Address staffing and performance concerns with the Director of Youth Services and Human Resources.
Ensure compliance with WIOA Youth and other grant and contractual requirements, including eligibility, documentation, service delivery, performance, and follow-up.
Conduct participant file reviews and quality assurance activities; prepare for monitoring visits, audits, and contract reviews, and resolve identified deficiencies.
Collaborate with the Director of Youth Services and Finance to monitor expenditures, allowable costs, and resource utilization.
Identify compliance, fiscal, or operational concerns and implement or recommend corrective actions.
Develop and maintain relationships with employers, educational institutions, workforce agencies, training providers, and community organizations.
Coordinate career exploration, employer engagement, college visits, and work-based learning partnerships.
Identify ways to strengthen education-to-employment pathways and expand services for participating youth.
Support the development and implementation of workforce and education initiatives, grants, and program improvements.
Represent NNCC at workforce, education, and community meetings.