Youth Specialist, AM (55389)

YSS•Mason City, IA

1d•Onsite

About The Position

Be the calm in the chaos. The structure in the storm. And sometimes…the snack provider. As a AM Youth Specialist, you’re on the front lines of support—creating a safe, steady, and respectful environment for youth who need it most. Working at the YSS of North Iowa location in Mason City, you’ll guide daily routines, build connections, and help clients develop the skills they need to move forward. No two days look the same (and honestly, that’s part of the fun). One minute you’re leading a group, the next you’re helping de-escalate a tough moment, and somewhere in there you might be making grilled cheese for a group that suddenly decided they’re starving. Work shifts are 7:00 am - 3:00 pm and include a rotating schedule of weekday, weekend, and holiday hours.

Requirements

High school diploma or equivalent
Experience working with youth or vulnerable populations
Basic computer skills and comfort learning systems like EMRs
be 21 years of age
have a current, valid, state-issued, driver’s license
have a clean driving record

Nice To Haves

Bachelor's degree in human services, social work, psychology, education, or a related field.
One year of experience in the management and supervision of adolescents in a residential setting.
Comfortable stepping into high-stress or unpredictable situations and responding with calm, sound judgment
Experience leading or facilitating groups, activities, or skill-building sessions (think life skills, social skills, or recreational programming)
Strong documentation skills—you can capture what happened clearly, accurately, and without writing a novel
Familiarity with trauma-informed care, de-escalation techniques, or behavior management systems (or a willingness to learn fast)
Experience balancing multiple responsibilities at once—supervising, engaging, documenting, and solving problems on the fly
Knowledge of community resources and referral processes
Is rooted in purpose and driven by equity, inclusion, and positive social impact.
Brings humility, respect, and cultural awareness to every interaction.
Speaks a language in addition to English (especially one spoken in our communities).
Navigated recovery from addiction, mental health challenges, trauma, or housing instability? Your lived experience offers a unique, compassionate perspective that can inspire real change.

Responsibilities

Keep a watchful eye on clients at all times—knowing where they are, what they’re doing, and how they’re doing
Set the tone by modeling respect, boundaries, and solid life skills
Guide daily routines so clients know what to expect and can feel grounded
Teach real-life skills (the kind they don’t learn on TikTok)
Lead group sessions on social skills, coping strategies, and everyday life skills
Turn chores into teachable moments—laundry, cleaning, and basic independence
Plan activities that get clients moving, engaged, and maybe even laughing
Step in during crises with calm, clear intervention
Document behaviors, incidents, and progress—because details matter
Complete intakes, reports, and client logs with accuracy and care
Take referral calls and help connect individuals to the right services
Gather key information and support the intake/admissions process
Work closely with your team and supervisors to make smart, timely decisions
Help maintain a clean, safe, and welcoming facility
Run safety drills (fire, tornado—Midwest perks) and ensure readiness
Pitch in with meals, snacks, and the occasional “we need this fixed ASAP” moment