Youth Services Assistant
La Porte County Public Library•La Porte, IN
•Onsite
About The Position
Uses the Library’s Customer Service Standards to create positive customer interactions and experiences on a daily basis.
Requirements
- High school diploma or equivalent and specialized training applicable to position
- One year of customer service experience
- Comfortable and confident working in an environment with a variety of hardware devices and software products, and willingness to learn new technologies
- Cash handling experience using a cash drawer, register, and credit card machine
- Welcome working with all people from your community
- Positive, adaptable, and forward thinking
- Display appropriate demeanor at all times; this includes dress, body language, and facial expressions
- Ability to organize materials alphabetically and numerically
Responsibilities
- Applies LPCPL’s customer service standards (courtesy, professionalism, attitude, safety, quality)
- Provides high quality customer service (answers customer questions, helps customers find library materials)
- Assists customers with use of public computers, personal devices, and basic office equipment
- Promotes library classes, events, and services to customers
- Handles materials (checks materials in and out; empties book returns; processes requested items; inspects, shelves & shifts materials; maintains orderly shelves)
- Maintains customer accounts (sets up new customer accounts, makes changes to customer information, and reconciles customer accounts)
- Operates a point-of-sale system and cash handling (counts, collects, and records cash and credit transactions)
- Creates a safe and clean environment for customers and staff
- Applies Code of Conduct policy consistently with all customers
- Abides by established policies and procedures
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
