Youth Services Assistant

Laramie County Library System • Cheyenne, WY

2d • Onsite

About The Position

The Youth Services Assistant provides front-line customer service to library patrons in person and by phone, especially youth from birth to 18 years of age, and their caregivers. The employee in this position works with division coworkers, the Youth Services Manager, and the Youth Services Assistant Manager as a team to implement the library’s mission, strategic priorities, and literacy goals for this age group. Laramie County Library System welcomes nearly 385,000 visitors each year across its Cheyenne library, two branch libraries, and a mobile library. Through innovative services, lifelong learning opportunities, and meaningful community connections, the Library plays a vital role in enriching the lives of people throughout Laramie County.

Requirements

• High school diploma plus six months of relevant experience, or an equivalent combination of education and experience.
• Proficiency with a variety of software programs and systems related to the operations of the library including word processing, internet, scheduling/calendaring/email, integrated library systems, and operating systems.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• Ability to speak, read, comprehend, and write the English language.

Responsibilities

• Provide welcoming, responsive customer service to children, teens, and caregivers while maintaining patron confidentiality in accordance with Wyoming law.
• Assist patrons by conducting reference interviews, providing readers’ advisory and directional information, and teaching the use of library computers, databases, and other resources.
• Rove throughout youth areas to identify and respond to patrons at their point of need.
• Prepare children’s and teen areas for daily service and follow established opening and closing procedures.
• Develop and maintain knowledge of children’s and teen collections and the early literacy components of educational installations, including the Early Literacy Center and My Library Place.
• Support collection development and weeding by identifying collection needs and sharing relevant patron comments and suggestions.
• Assist and support coworkers who develop, plan, prepare and deliver library programs and events for children and teens.
• Monitor patron behavior and respond appropriately in accordance with the Library Rules.
• Perform other duties as assigned, including working at public service points.

Benefits

• LCLS pays 100% of employee contributions to the Wyoming Retirement System, a lifetime pension plan
• LCLS pays 85% of medical and dental premiums and provides $25,000 in employer-paid life insurance
• 13 paid holidays, vacation, sick leave, and one personal day each year
• Vacation for this position starts at three weeks annually and increases with years of service
• Deferred compensation (457b), vision coverage, prepaid legal services, and other voluntary benefits
• Access to the Cheyenne-Laramie County Employees Federal Credit Union

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED