Youth Service Specialist - EMPOWHER

Talent Acquisition - Achev•Mississauga, ON

4d•$31•Hybrid

About The Position

The EmpowHER project aims to improve communities' social, economic, and environmental well-being through local action by working collaboratively with 320 youth (ages 12 – 30) from underserved communities in Ontario. Achēv will work with partners and the target population by introducing them to various service and volunteer opportunities in their communities, providing training, and collaborating in co-creating service projects that respond to identified community needs. The Youth Service Specialist will focus on assisting with event planning, direct delivery of program activities, and assist in the project evaluation, one-on-one counselling, group assessments, and volunteer coordination. In addition, the Youth Service Specialist will assist in scheduling and facilitating weekly training, including creating zoom meetings, sending reminders, making certifications, among others. For participant recruitment and monitoring, the Youth Service Specialist will create the marketing materials to attract new participants, develop materials to keep participants engaged, outreach, record engagement activities, and monitor and record volunteer hours. One of the primary areas of coaching offered to the youth clientele under EmpowHER pertains to Civic Action and Civic Engagement, and therefore the incumbent must be non-partisan and well versed in Canadian Governance and Employment Laws that govern volunteerism. In addition, we expect the EmpowHER project to be a safe space for LGBTQ2S+ youth.

Requirements

Completion of a post-secondary University Degree or College Diploma in social services or related
2-3 years of experience working directly with and engaging youth, including those that are newcomer women/girls or facing barriers
Experience in workshop facilitation, with knowledge of life skills, employability/essential skills and leadership development
Demonstrated knowledge and ability to provide coaching to youth facing barriers and motivating youth to develop a plan of action
Demonstrated knowledge and experience in diverse social media platforms, including traditional outreach and marketing
Knowledge of local youth service organizations, associations and networks in Peel and surrounding areas
Strong communication (written and verbal) and interpersonal skills including the ability to support and encourage youth volunteerism, collaborate, build relationships, and negotiate with internal and external stakeholders
Strong time management and organizational skills with demonstrated ability to multi-task and manage multiple priorities effectively within a fast-paced environment
Excellent computer skills including experience with graphic design platforms such as Canva/Photoshop, webinar software, including Microsoft Office, Outlook, and other virtual platforms
Must be non-partisan and well versed in Canadian Governance and Employment Laws that govern volunteerism
Understanding of community needs and civic engagement opportunities
Ability to learn new technology tools such as the Achēv’s parallel data management system
Experience with various administrative tasks such as data entry, tracking, data collection, report writing, etc.
Able to work with diverse populations and create psychologically safe environment for project participants
Must be willing to travel throughout Ontario pending project needs
Provision of a Criminal Reference Check if required for specific funder/program demands
Must be able and willing to work a flexible work schedule including evenings and weekends. 4 days per week our team will normally work 1pm to 9pm. Occasionally, our schedule may change, however, we work on a schedule that accommodates student schedules. For weekends, we are onsite every Sunday at a Brampton Youth Hub and up to twice a month, you may be expected to work on a Saturday. Flexibility is required to accommodate participant availability

Nice To Haves

Volunteer placement and event planning & management experience would be considered an asset

Responsibilities

Assist the Project Coordinator with outreach, marketing, recruitment & screening of applicants, ensuring that intake and screening targets are met on a weekly basis and that a high quality of service is provided to all youth participants
Develop and deliver outreach-oriented presentations to potential community partners in addition to other outreach strategies to ensure consistent program visibility and relationship development in the community
Implement the planned marketing strategies among high-schools, universities, community partners, and at community events
Provide group & individual coaching/counselling regarding action planning, community resources, and volunteer coordination
Manage and foster relationships pertaining to internal and external stakeholders including employers/organizations to develop volunteer opportunities, and monitoring youth at their volunteer placements as needed
In conjunction with Project Coordinator, review monthly workshop schedule, secure guest speakers, and ensure the timely delivery of required workshops/trainings, making adjustments to meet participant needs
Assist in the ongoing development and effective implementation of program related policies and procedures that ensure program guidelines are followed
Assist Project Coordinator in contacting participants after each cohort ends to offer further individual assistance and to determine participants’ achievements in relation to their plans
Teach Canadian Governance and Civic Engagement as needed
Develop and implement various workshops, in person and virtual
Coach program participants on community and corporate event planning
Be onsite when needed for various volunteer and community initiatives that involves multiple participants
Be able to manage multiple small and large projects successfully
Assist with administrative tasks such as tracking, submitting attendance, communication with clients as well as community organizations and employers in adherence to agency privacy and confidentiality policies
Oversee timely and accurate submission of all statistical and program information to be used in internal and external reports
Assist with administrative tasks associated with client recruitment, event management, and volunteer placements
Maintain positive and clear communication with other team members to facilitate teamwork, successful target management and customer service
Assess and address project concerns and changing project needs in a timely manner in conjunction with Project Coordinator
Assist with evaluating progress, identifying newcomer youth needs
Answer inquiries by phone or email
Flex work hours during evenings and weekends to adequately support project participants outside their regular school hours
Assist with the delivery of supplies to participants as needed
Other duties as assigned