Youth Program Manager

EDSI (Educational Data Systems, Inc.)•Wilkes-Barre, PA

About The Position

The Youth Program Manager will support and improve Out-of-School youth operations, performance, and customer engagement by providing leadership and direction to program staff to ensure excellent customer service and contract policies and outcomes are obtained. This role will also assist in career planning, job placement, and high school equivalency activities for youth.

Requirements

Experience in a team-oriented environment.
Ability to converse with a wide range of professionals and demonstrate a positive professional attitude; excellent communication and problem solving skills.
Ability to gather and synthesize information from a wide variety of people and sources.
At least three years of professional experience, including one year of management or supervisory experience.
Proficiency in Microsoft Office applications with high proficiency in Microsoft Excel.
Valid driver’s license and vehicle required, decent driver's record.

Nice To Haves

Bachelor’s Degree in Business, Education, Human Services or related area is preferred.

Responsibilities

Work with managerial staff and direct staff to ensure that customer flow, service delivery, and data management are efficient and effective.
Oversee the participants’ case management files and ensure contract regulations are being adhered to.
Provide instruction in GED Preparation, Job Search Skills, Life Skills, and/or other Career Exploration activities, as needed.
Administer assessment instruments and compile participant assessment data.
Facilitate group learning activities and workshops in a creative and innovative manner.
Ensure participants gain necessary information to successfully obtain a GED (Math, Science, Social Studies, and Reading/Language Art).
Provide one-on-one and group tutoring.
Strategically facilitate successful job placement services.
Respond in a timely manner to requests from the funder.
Evaluate performance with respect to contract obligations and draft quarterly team goals.
Identify strategies for innovative services at PA CareerLink® Schuylkill County.
Analyze and understand labor market information.
Ensure compliance with Federal, state, and local youth policies and procedures.
Analyze performance, compile and submit reports for the funding agency and EDSI.
Ensure that staff meets performance goals as outlined in the contract and that resources are being utilized appropriately.
Provide leadership, direction for the staff and conduct staff development as needed.
Attend required meetings and apprises staff of discussions held at these meetings.
Develop continuous improvement process flows and program documentation.
Recommend policy or policy changes to LSWDB.