SP - Youth Manager

LMLC OPERATIONS LLC•Big Sky, MT

11d•Onsite

About The Position

Excellent Service is at the heart of what we do here at Spanish Peaks Mountain Club (SPMC). Our team knows our associates are our best asset, and we treat our associates as we do our members: with kindness, humility and respect. Spanish Peaks is a private community situated on 3,500 acres nestled at 7,700 feet in stunning Big Sky, Montana. We are about 40 miles away from Bozeman, Belgrade, and West Yellowstone, MT. The Youth Manager will be responsible for creating personalized guest interactions in Fort Peaks, creating and executing exceptional Youth programming, overseeing activities, ensure the accuracy of the arrival and departure process, be competent in all budgetary financials, oversee arrival and departure of all guest children, coach Associates, and maintain proper record keeping.

Requirements

College Degree or educational equivalent preferred
Minimum of 4 years working experience with children preferred
Passion for engaging, educating children as well as recreation and the great outdoors
2 years of managerial experience preferred
Luxury hospitality experience is a plus
Strong passion for customer service; experience handling and resolving guest or associate concerns in a timely manner
Must be organized
Strong verbal communication skills-ability to communicate effectively with guests and vendors
Have a vast array of knowledge about recreational activities applicable to the area.
Able to become CPR/ First Aid Certified, DOT certified, and other certifications needed in the department.
Able to work a flexible schedule including weekend, evenings, and holidays.
Computer literate in Microsoft Office applications.

Responsibilities

Creating content and execution of Youth programming
Collaborate, organize and execute all youth events and activities for special occasions, holidays, summer and winter programs and special requests for groups and social functions.
Develop, implement and maintain new procedures for the Fort Peaks operations that improve the member & guest experience.
Collaborate with Mangers and Directors on Youth and Recreation programing.
Responsible for scheduling appropriate levels and managing labor during peaks and valleys of the seasons.
Oversees department cleanliness and department organization, ensuring highest standards are met.
Set the standard by providing exceptional guest service and meeting the members’ needs and expectations.
Train Associates on the Youth Programs and Recreation experience.
Competent handling of member or guest complaints in a professional manner.
Properly communicate with the Club staff and guests all upcoming programs, offerings and family activities. Attend necessary meetings for constant communication with other departments
Maintain Standard Operating Procedure and training program for the Youth and Fort Peaks programs.
Knowledge of winter & summer mountain sports (snowshoeing, skiing, cross country skiing, mountain biking, fishing, hiking, archery, and more) as it would relate to children and Adults.
Ability to be hands on when needed for camp, hiking, biking, cross country, snowshoe, and park tours.
They will be a primary resource regarding local mountain conditions, weather, ski trails, lift access points, and dining options on property and around the mountain.
Other duties as assigned.