Youth & Family Services Coordinator

Greater Missoula Family YMCA•Missoula, MT

6h•Onsite

About The Position

The Youth & Family Services Coordinator assists with the day-to-day operation of YMCA programs and maintains a consistent management presence in the facility during weekend hours. The role manages Birthday Parties, operates select Youth Club Programs, supports Family Fun Time, and serves as Manager on Duty during evening and weekend shifts. The coordinator upholds YMCA best practices and quality and safety standards, provides direct service to members and families, and works with little supervision in a community-service setting. The position has a visible impact on the reputation of the Missoula Family YMCA. This is a part-time hourly position at the Missoula Family YMCA, scheduled for 24 hours per week. The listed schedule is Sunday 9:30 a.m.–5:30 p.m., Monday 3:30–7:30 p.m., Friday 3:30–7:30 p.m., and Saturday 8:00 a.m.–4:00 p.m.; Tuesday through Thursday are off. The position is subject to a 12-month introductory probationary period and pays $18.49 per hour.

Requirements

High school diploma or equivalent.
CPR and First Aid certification; certification can be obtained at the YMCA.
Valid driver's license and an insurable driving record.
Experience working with children.
Experience working in customer service.
Ability to work effectively as a team member.
Ability to interpret and enforce safety and health regulations and respond to emergencies.
Ability to build genuine relationships with participants and maintain a welcoming environment for people from diverse backgrounds.
Flexibility and willingness to work enthusiastically amid changing priorities.
Demonstrated interpersonal and communication skills, including building and maintaining positive relationships and working with diverse individuals.
Ability to exercise sound judgment and handle conflicts professionally.
Ability to perform the position's functions with or without reasonable accommodation.
Ability to communicate clearly with children, parents, members, and personnel.
Ability to attend required trainings and meetings, including those scheduled outside normal or regular working hours.
Ability to present a clean, well-groomed appearance.
Ability to walk, stand, and sit, including on the floor, for long periods.
Ability to lift, carry, and move supplies and equipment weighing upwards of 100 pounds; frequent bending, leaning, kneeling, lifting, and walking.
Willingness to work in an environment with exposure to communicable diseases and bodily fluids.

Responsibilities

Adhere to the YMCA mission and implement its core values of caring, honesty, respect, and responsibility.
Keep quality and safety at the forefront of youth and family programs, lead by example, and hold staff accountable to YMCA standards.
Provide member and family service, including assistance with registration, billing, schedule changes, and questions.
Manage Birthday Parties by coordinating communication, organizing equipment and rental spaces, sharing schedules with frontline staff, and helping staff as needed.
Oversee weekend Family Fun Time, including setting up and putting away equipment, preparing the gym, posting signage, welcoming families, redirecting inappropriate behavior, and maintaining equipment and storage areas.
Assist with planning and implementing Youth Club Programming, including organizing supplies, creating rosters, shopping for supplies, working with frontline staff, leading specialized programs, conducting behavioral interventions, transporting participants in YMCA vehicles, and communicating with families.
Serve as Manager on Duty during evening and weekend shifts by supporting frontline staff, maintaining a visible presence, redirecting inappropriate behavior, responding to emergencies, and contacting offsite directors for additional support when needed.
Assist with other YMCA youth programs, including Active 6, Rock Climbing, Summer Camps, and Youth Sports.
Assist with YMCA EGym operations by monitoring the space, onboarding members, and supporting frontline staff.
Participate in YMCA planning, organizational work, and meetings; support fundraising and special events; champion the organization in the community; and communicate effectively with YMCA departments and staff.
Attend quarterly State of the Y management team meetings.
Operate YMCA vehicles safely and follow applicable laws, policies, and procedures.
Clean and maintain office spaces, closets, buses, and surrounding areas.
Complete required child sexual abuse prevention training, comply with mandatory reporting obligations, and cooperate with investigations of suspected abuse.
Perform other duties as assigned.