Youth Engagement Specialist (YES Team)

Pyxis•Wichita, KS

22h•Hybrid

About The Position

The Youth Engagement Specialist (YES Team) will support the Program Manager, Supervisors, and Community Support Workers (CSWs) to ensure high-quality services are delivered to clients in accordance with EmberHope contracts. This role involves leadership, administrative duties, and direct client services.

Requirements

High school diploma or equivalent.
Strong interpersonal and communication skills with the ability to lead, train, and motivate team members.
Attention to detail and strong documentation skills with the ability to multitask, meet deadlines, and stay organized.
Professional, positive attitude with the ability to build supportive relationships, with a team-oriented, proactive, and willing to learn attitude.
Ability to manage confidential information with discretion.
Must maintain competency in Safe Crisis Management (SCM) interventions.
Must be available for evening and weekend shifts.

Nice To Haves

College Degree in Social Services or similar.
Experience working with youth with behavioral or mental health challenges or in foster care.
De-escalation training or experience.
1+ years in human services or a related bachelor’s degree.
CPR and First Aid certification.

Responsibilities

Assist Supervisors, Program Administrator, and Program Manager with program needs.
Provide direction, support, and occasional training to CSWs as assigned.
Enforce all Pyxis policies, model professional behavior, maintain clean, orderly spaces and hold clients/staff accountable.
Manage sign-in/out procedures, maintain client–staff ratios and complete client write-ups, communicating shift updates to leadership.
Support CSWs with problem-solving, daily client needs, and serve as point of contact during crisis when leadership is unavailable.
Provide direct client support, including transportation.
Conduct required safety walk-throughs at designated intervals.
Delegate tasks when requested by leadership and ensure completion.
Complete service documentation daily and within 24 hours, reporting critical incidents and submitting required documentation.
Support meal planning, grocery lists, and occasional shopping.
Attend required meetings and trainings.
Maintain company vehicles and report maintenance needs.
Ensure medications are secured and client belongings are sent home daily.
Perform other duties as assigned.