Youth Empowerment Coaches - Bilingual Preferred

Equus•Dallas, TX

2d•Onsite

About The Position

Youth Empowerment Coaches assist program participants in developing occupational and vocational goals that reflect their skills, capabilities, and interests. They manage a caseload, provide counseling and mentoring, assess participant competencies and employment barriers, and work with participants to create and update plans for short- and long-term goals. Coaches provide ongoing individual support for job search, education, job readiness, retention, and advancement, and connect participants with training, employment services, employers, and community resources. The role includes maintaining participant accountability, attendance, retention goals, assessments, eligibility records, case notes, and accurate electronic and paper files. Coaches monitor progress throughout the program cycle, track employment and training outcomes, conduct outreach and follow-up, and help participants complete program goals and exit in a timely manner in accordance with regulations and organizational policies. They also introduce classroom tools such as Metrix and LinkedIn Learning, monitor service and data-entry reporting, and perform other duties as assigned. The position is primarily conducted in a defined office environment during specified hours, with up to 50% travel as needed. It involves regular interaction with individuals from diverse backgrounds, both one-on-one and in groups. Extensive standing, sitting, computer, phone, and desk work are required; some kneeling and lifting of up to 10 pounds are also required. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with flexible hours and overtime potentially required.

Requirements

Related bachelor’s degree from an accredited university or college, or 3–5 years of case management work experience.
Excellent verbal and written communication skills.
Demonstrated customer service skills.
Familiarity with the communities served and knowledge of local needs and resources.
Valid driver’s license in good standing and proof of liability insurance.
Understanding of daily workforce center operations.
General knowledge of public employment and training programs.
Working knowledge of workforce center programs, including WIOA, TANF, NCP, SNAP, and Young Adult.
Ability to navigate computer programs to enter required information, including Microsoft Office, TWC Mainframe, and WIT.
Ability to interact with team members and share responsibility for common goals and objectives.
Ability to maintain accurate statistical records.
Ability to work with people from varied cultural, language, educational, and economic backgrounds.

Nice To Haves

One to three years of experience in workforce development or related programs.
Knowledge and experience in interviewing and employment counseling.
Skill in solving employment-related problems.
Understanding of techniques for developing jobs in the public and private sectors.
Bilingual ability is preferred.

Responsibilities

Manage a caseload and provide counseling and mentoring to participants.
Assess participants’ competencies, work history, education, skills, abilities, and barriers to employment, and help them identify solutions.
Conduct ongoing individual meetings related to job search, education, job readiness, job retention, and advancement.
Review available services with participants and create employment plans with short- and long-term goals and realistic career pathways.
Maintain information about local resources and employers and provide training information, job referrals, and job-search assistance.
Monitor participant progress, accountability, attendance, employment retention, and advancement throughout the program cycle.
Maintain periodic contact with participants in various locations to assess job-retention and advancement issues.
Facilitate access to training, education, employment services, job-specific information, and available supportive services.
Introduce company and other tools in the classroom, including Metrix and LinkedIn Learning.
Conduct outreach to students who are not engaged in classroom activities and document outreach efforts in program systems.
Maintain participant assessments in files and the student database.
Verify participant eligibility for programs and employment activities, document eligibility, obtain required approvals, and monitor progress under applicable policies and procedures.
Conduct weekly evaluations to verify job-seeker eligibility for incentive issuance.
Track employment outcomes, training outcomes, and measurable skills gained.
Prepare participants for successful program exit by confirming goals are completed and employment is obtained; process exits accurately and on time in accordance with program regulations and policies.
Prepare, organize, and maintain accurate, current paper and electronic participant files, including histories and supportive-service records.
Monitor performance reports and ensure services and data entry are completed accurately and on time.
Perform other duties as assigned.