Youth Empowerment Coaches - Bilingual Preferred

Equus•Dallas, TX

3d•Onsite

About The Position

Youth Empowerment Coaches manage a caseload of participants and provide counseling, mentoring, case management, and employment support. They assess participants’ competencies, work history, education, skills, interests, and barriers to employment, then use those assessments to develop realistic career pathways and individualized plans with short- and long-term goals. Coaches help participants access training, education, employment services, job referrals, and available supportive services, while monitoring their progress toward self-sufficiency, employment retention, advancement, and successful program completion. The role includes conducting individual meetings and follow-up outreach, maintaining contact with participants in various locations, tracking attendance and performance, and documenting eligibility, services, assessments, outcomes, and participant progress in electronic systems and hard-copy files. Coaches also introduce classroom tools, support student engagement, evaluate eligibility for incentives, monitor service data for accuracy and timeliness, and prepare participants for timely, compliant program exits. The position involves working with people from diverse cultural, language, educational, and economic backgrounds and collaborating with team members to meet program goals.

Requirements

Related bachelor’s degree from an accredited college or university, or 3–5 years of case management work experience.
Excellent verbal and written communication skills.
Demonstrated customer service skills.
Familiarity with communities served and understanding of local needs and resources.
Valid driver’s license in good standing and proof of liability insurance.
Understanding of daily workforce center operations.
General knowledge of public employment and training programs.
Ability to use computer programs to enter required information, including Microsoft Office, TWC Mainframe, and WIT.
Ability to work with people from a variety of cultures, languages, and educational and economic backgrounds.
Ability to collaborate with team members and share responsibility for common goals.
Ability to maintain accurate statistical records.

Nice To Haves

Bilingual skills preferred, though no specific language is stated.
One to three years of experience in workforce development or related programs preferred.
Knowledge and experience in interviewing and employment counseling preferred.
Skill in solving employment-related problems preferred.
Understanding of techniques for developing jobs in the public and private sectors preferred.
Working knowledge of workforce center programs, including WIOA, TANF, NCP, SNAP, and Young Adult programs.

Responsibilities

Manage a caseload of participants and provide counseling, mentoring, and case management focused on employment and self-sufficiency.
Assess participants’ competencies, work histories, educational attainment, skills, abilities, and employment barriers; help them identify solutions.
Conduct regular individual meetings concerning job search, education, job readiness, and job retention.
Review available services with each participant and create employment plans addressing short- and long-term goals.
Maintain information about local resources and employers.
Monitor participant accountability, attendance, employment retention, progress, and advancement; maintain periodic contact, including at varied locations.
Provide information about training and employment opportunities that can lead to career advancement.
Monitor participants throughout the program cycle, from referral through retention and advancement.
Prepare and maintain accurate participant records in electronic and paper files, including service logs, assessments, eligibility documentation, and case notes.
Facilitate access to training, education, employment services, job-specific information, job-search assistance, job referrals, and available supportive services.
Introduce company and other classroom tools, such as Metrix and LinkedIn Learning.
Conduct outreach to students who are not participating in classroom activities and document outreach efforts in program systems.
Use assessments to develop realistic career pathways and maintain assessment records in participant files and databases.
Verify program and employment-activity eligibility, secure required approvals, and monitor participation according to applicable policies and procedures.
Conduct weekly evaluations to verify eligibility for incentive issuance.
Track employment and training outcomes and measurable skills gained.
Prepare participants for successful program exits and complete exits accurately and promptly in accordance with regulations and policies.
Monitor performance reports to ensure services and data are entered accurately and on time.
Perform other duties as assigned.