Youth Career Navigator

Equus•Tyler, TX

5d•$19 - $21

About The Position

The Career Navigator develops local job seekers through planning, program services, and appropriate referrals to provide employers with qualified candidates. The role serves participants in Workforce Innovation and Opportunity Act (WIOA) Youth, Adult and Dislocated Worker, CHOICES, SNAP, and NCP programs. Career Navigators connect job seekers with open positions and help businesses recruit qualified applicants. The position assesses customer needs and employability, supports individual employment plans, identifies barriers and makes referrals, and provides career guidance, training and education referrals, job placement, or advancement support. It also includes implementing program procedures, providing ongoing case management, documenting interactions, maintaining compliant case files, and using knowledge of labor-market research and industry trends to guide customers. The Navigator provides timely service to job seekers and employers and applies Extreme Customer Service behaviors in interactions with internal and external customers.

Requirements

Bachelor’s degree in Social Services, Human Resources, Communications, or Business, or equivalent experience.
At least two years of experience in staffing, recruiting, or workforce development.
At least one year of experience working with computer systems for data entry and data review.
Demonstrated verbal and written communication, customer service, and computer skills.
Knowledge of employment and recruiting practices and business practices and industry sectors.
Ability to assess customer employability skills and gaps and understand and apply program policy.
Ability to work effectively in a fast-paced environment.
Familiarity with regulatory entities and their laws, policies, and guidance.
Ability to read and interpret written procedures, prepare routine reports, enter data into computerized systems, and maintain files according to program guidelines.
Valid driver’s license and adequate vehicle insurance coverage.

Nice To Haves

Previous workforce experience and/or case management experience.

Responsibilities

Connect job seekers with open positions, resulting in employment.
Help businesses recruit suitable applicants for their jobs.
Interview customers to assess their service needs.
Help customers develop, evaluate, and implement plans to enhance their employment skills.
Identify job-seeker barriers and refer customers to appropriate resources.
Provide career advisement through individual employment plans, job referrals, training or education placements, and job placement or advancement.
Implement prescribed program-related procedures and accurate case management.
Provide ongoing case management and serve as a liaison between customers and service providers.
Document customer interactions in well-written case notes.
Maintain knowledge of market research tools and industry and sector trends to guide job seekers toward appropriate placement or education.
Ensure case files meet or exceed program requirements.
Provide timely, valued service to job seekers and employers and use Extreme Customer Service behaviors in interactions with internal and external customers.