Youth Career Navigator

Dynamic Workforce Solutions•Tyler, TX

About The Position

The Career Navigator develops local job seekers through planning, program services, and appropriate referrals to connect employers with qualified candidates. The role serves participants in Workforce Innovation and Opportunity Act (WIOA) Youth, Adult and Dislocated Worker, CHOICES, SNAP, and NCP programs. It provides career advisement, employment and training referrals, job placement support, and ongoing case management while delivering timely, customer-focused service to job seekers and employers.

Requirements

Bachelor’s degree in Social Services, Human Resources, Communications, or Business, or equivalent experience.
At least two years of experience in staffing, recruiting, or workforce development.
At least one year of experience using computer systems for data entry and data review.
Demonstrated verbal and written communication skills.
Demonstrated customer service and computer skills.
Knowledge of employment and recruiting practices.
Ability to assess customer employability skills and gaps.
Ability to understand and apply program policy.
Knowledge of business practices and industry sectors.
Ability to work effectively in a fast-paced environment.
Familiarity with regulatory entities and their laws, policies, and guidance.
Ability to read and interpret written procedures, prepare routine reports, enter data into computerized systems, and maintain files in compliance with program guidelines.
Ability to serve customers using Extreme Customer Service.
Valid driver’s license and adequate vehicle insurance coverage.

Nice To Haves

Previous workforce experience and/or case management experience.

Responsibilities

Connect job seekers with open positions to support employment outcomes.
Help businesses recruit qualified applicants.
Interview customers to assess their service needs.
Help customers develop, evaluate, and implement plans to improve employment skills.
Identify barriers to employment and refer customers to appropriate resources.
Provide career advisement through individual employment plans, job referrals, training or education placements, and job placement or advancement support.
Implement program-related procedures and maintain accurate case management records.
Provide ongoing case management and serve as a liaison between customers and service providers.
Document customer interactions in clear, well-written case notes.
Maintain knowledge of market research tools and industry and sector trends to guide job seekers toward suitable employment or education.
Ensure case files meet or exceed program requirements.
Provide timely, valued service to job seekers and employers, using Extreme Customer Service behaviors in all interactions.