Youth Care Coordinator (Experienced-Community Based)- OhioRise: Cleveland, OH ($1000 Sign-On Bonus!)

OhioGuidestone•Cleveland, OH

28d•Onsite

About The Position

OhioGuidestone is hiring an experienced, community-based Youth Care Coordinator for its OhioRise program in Cleveland, Ohio. The role provides intensive or moderate care coordination to children and young adults up to age 21 with severe and persistent mental health issues. The coordinator builds service relationships with clients and their families, caregivers, and child and family team members; creates and monitors child- and family-centered care plans using High-Fidelity Wraparound practices; and connects clients and families with appropriate community resources. The position requires regular community travel and in-person visits, including visits to homes and potentially schools, residential treatment facilities, hospitals, and other agencies. Some duties may be completed remotely, but the role also includes regular office-based duties and travel throughout the county according to client needs. Work hours vary to meet community needs. A typical day may begin between 8 a.m. and 11 a.m. and end between 4 p.m. and 7 p.m.; the candidate should be flexible and willing to adjust their hours. Training is mostly in the office during the first three months. Starting pay is $22 per hour. A $1,000 sign-on bonus is available to candidates who meet the stated experience, qualification, and education requirements. OhioGuidestone describes itself as a nonprofit providing prevention services, mental health and substance use treatment, and wrap-around supports through telehealth and locations across Ohio. The organization emphasizes a diverse workforce and an inclusive culture of belonging. Employment offers are contingent on satisfactory pre-employment screening, including fingerprint background screening, a physical, tuberculosis test, and drug screen; the organization covers the cost of these screenings.

Requirements

High school diploma or equivalent and at least 3 years of experience managing complex cases, with the ability to navigate state and local child-serving systems and knowledge of community resources; or an associate or bachelor's degree and at least 2 years of such experience; or a master's degree and at least 1 year of such experience.
Demonstrated ability to work with children and young adults through age 19 who have severe and persistent mental health issues.
Competency in behavioral health skills, including understanding human behavior, mental illness, and effects on functioning and behavior; engaging people with mental illness; recovery and resiliency concepts; the mental health system; and de-escalation techniques.
Effective interpersonal and verbal communication skills, including the ability to speak effectively with individuals and groups.
Flexibility to work days, evenings, and/or weekends as needed to meet client needs.
Strong organizational skills and ability to manage multiple priorities with attention to detail.
Ability to maintain relevant and timely documentation.
Computer literacy, including Windows applications, Microsoft Office Suite, and electronic health records.
Ability to provide services in the community and client homes, including facilities with multiple levels of care; regular office-based work and travel throughout the county are required.
Ability to lift up to 25 pounds, perform duties in facilities with multiple levels without elevator or mechanical transportation, and operate a computer and keyboard.
Complete the required pre-employment screening process after an offer, including fingerprint background screening, a physical, tuberculosis test, and drug screen; the offer is contingent on satisfactory results.

Responsibilities

Demonstrate the values and guiding principles of Our Promise, maintaining high standards of excellence, integrity, and ethics.
Provide intensive or moderate care coordination to assigned children and young adults up to age 21 with severe and persistent mental health issues.
Build and maintain service relationships with clients, families, caregivers, children, and family team members, providing support as appropriate.
Use High-Fidelity Wraparound practices to plan services and coordinate care; develop and monitor child- and family-centered care plans to ensure services are delivered according to plan.
Coordinate referrals and community resources, and advocate for clients and families as needed.
Complete assigned training, including cultural and trauma-informed care competency training within three months of hire and annually thereafter.
Document and maintain confidentiality of client and family interactions, including legal, financial, and clinical documentation, promptly and accurately in accordance with agency guidelines.
Identify urgent, unsafe, and crisis situations and escalate them to a supervisor.
Attend and participate in agency, team, and clinical meetings, mandatory trainings, and treatment coordination.
Maintain frequent ongoing contact with assigned OhioGuidestone professionals, parents, and outside agency professionals working on cases.
Facilitate discharge planning and transition activities as required.
Promote an inclusive work environment and represent the agency positively in internal and external interactions.
Demonstrate positivity and flexibility, and take on new responsibilities as requested or required.

Benefits

$1,000 sign-on bonus for candidates meeting the stated requirements.
Clear career ladder and development paths across roles.
Monthly bonus opportunity on select clinical, therapist, and BHS roles only.
Competitive medical benefits, including a low-premium medical plan option for an employee or employee plus children.
Free CEU trainings.
10 paid holidays, some exchangeable.
Flexible work schedules to support work-life balance.
Flexible work opportunities to support varying career paths, roles, intern-to-hire opportunities, and locations.
401(k) with employer match option.
Employment Assistance Program (EAP).
Mileage reimbursement.
Free licensure supervision.
Recognition and rewards.
Fingerprint background screening, physical, tuberculosis test, and drug screen are covered by the employer.