Youth Care Coordinator

Sisu Youth Org•Oklahoma City, OK

2d•Onsite

About The Position

Sisu offers emergency shelter, drop-in services, case management support, and housing options to youth and young adults ages 15-24 experiencing homelessness. The Youth Care Coordinator is responsible for supervising youth in the program and maintaining a safe, clean, respectful, hospitable, and professional shelter environment. The Youth Care Coordinator will have varied tasks including supervision of clients in the shelter and drop-in setting, engaging with volunteers, and performing housekeeping, laundry and food service.

Requirements

High School Diploma or equivalent
Must be highly organized, flexible, able to work independently, and willing to assist in conflict resolution
Strong interpersonal skills, including customer service, patience, empathy and compassion
Effective communication skills, including active listening, writing, speaking and reading comprehension
Work within deadlines and scheduled timelines
Basic computer skills, with proficiency in Google Workspace and other computer applications
Ability to operate in a trauma-informed manner with young people who may be experiencing mental health issues or substance use disorders
Ability to pass background check consistent with organizational and state requirements
Staff is required to remain awake for the duration of their shifts
Must be able to bend, stoop, and lift items over 25 pounds
Ability to sit or stand for long periods of time
Ability to use telephone, PC, copy machine, printer, and other office equipment
Ability to use washer, dryer, and other household equipment - ie. Mop, broom, etc.
Near vision sufficient to read written communications, computer printouts, etc.
Adequate hearing to communicate effectively in person and by phone
Reliable transportation required

Nice To Haves

Experience with youth, mental health, social services or program administration a plus

Responsibilities

Provide direct supervision of clients and continuously monitor the shelter and drop-in environment to ensure safety and security
Engage clients in activities, skill-building, games, curriculum, or conversation to further program goals and positive youth development
Assist clients in planning, attaining necessities, engaging with providers, maintaining routines, meeting deadlines, and completing scheduled activities
Answer program calls, texts, and emails promptly, document important information, and communicate clearly and consistently with staff, clients, and service providers
Document daily services in InfoFlo and HMIS, maintain accurate client files, and update shift notes
Perform light housekeeping and execute cleaning tasks. Oversee client chores and assist with cleaning dorms, offices, storage, and resetting for the next day
Collect, document, and sort donations
Maintain consistency in delivery of service and adherence to program policies
Collaborate with case managers to further program and client goals
Lead, assist, and engage with volunteers as needed
Conduct intakes and assessments for clients as directed
Provide a positive customer service experience to clients, volunteers, service partners, staff members, neighbors, and donors
Represent Sisu with professionalism and commitment to enhancing the organization’s community profile
Promote community education projects to help increase awareness of Sisu and homeless youth missions
Read and respond to company-wide updates and direct messages delivered via email, Slack or other company communication channels throughout shift
Use trauma-informed care techniques to create a safe environment for the youth
Perform other duties as assigned