Youth and Young Adult Case Manager

SAN ANTONIO METROPOLITAN MINISTRY Inc•San Antonio, TX

2d•$43,000 - $45,000•Hybrid

About The Position

The Youth and Young Adult Case Manager provides comprehensive case management and housing navigation services to young adults, ages 18-24, who are currently experiencing homelessness. The selected candidate will be expected to foster appropriate engagement with the target population. These connections will primarily occur at the Young Adult Stability and Support (YASS) Center, but will also include street outreach operations. Clients should be encouraged to participate in housing-focused case management, ID recovery, education and employment, assistance, connections to primary physical and mental health services, high school completion courses, workforce readiness/life skills classes, and can access meals, snacks, recreation, spaces to rest, showers, and connection to emergency shelter and other resources in the community.

Requirements

Bachelor’s Degree in Social Work or related field
Demonstrated knowledge and/or experience with housing and case management techniques, trauma-informed care, housing first, motivational interviewing, crisis intervention techniques, harm reduction strategies, critical time intervention, etc.
One-year minimum experience working in homeless services, mental health, substance use/ co-occurring disorders or with vulnerable populations providing intensive case management services.
Highly motivated self-starter with the ability to coordinate projects/tasks simultaneously
Ability to work independently and within a team environment
Ability to exercise mature judgment.
Strong interpersonal, organizational, communication and computer literacy skills
Strong attention to detail, accuracy and capable of meeting deadlines
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and/or governmental regulations
Ability to write business correspondence, and policies
Ability to effectively present information and respond to questions from employees, prospective employees, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Valid Texas Driver's License
Good driving record
Reliable transportation
Proper insurance coverage on automobile used for work.
Ability to operate a computer, copier, fax machine, and a telephone with intercom.
Ability to work in Microsoft Windows XP and Office Suite applications
Willingness to learn new programs and applications is essential
Ability to follow instructions, think conceptually, set priorities and interface effectively with staff
Ability to coordinate work requirements and to handle several projects simultaneously
Ability to work conscientiously without supervision
Excellent written, verbal and interpersonal communication skills
Public speaking ability
Ability to maintain strict confidentiality
Ability to interact well with all constituencies
Ability to work independently but also be flexible in providing assistance as needed.

Nice To Haves

Experience working with young adults, LGBTQ and diverse populations preferred.
Bilingual (Spanish) preferred.

Responsibilities

Provide case management services focused on housing stabilization, budgeting and financial literacy, community integration, independent living skills, problem solving, developing coping skills, etc.
Offer guidance and support throughout the housing search process, application and lease signing, move-in, and housing stabilization.
Provide strengths-based, client-driven case management that facilitates individualized service plans addressing short-term and long-term goals.
Utilize evidence-based practices in service delivery such as Trauma-Informed Care, Housing First, Motivational Interviewing, Harm Reduction, and Critical Time Intervention.
Utilize a variety of interventions to assist participants with overcoming barriers to housing stability, including increasing income and benefits.
Participate in case conferencing, staff meetings, and training.
Maintain face to face contact with clients, bi-weekly at a minimum, to review case plan and ensure compliance with program policies and procedures. Other case management contacts will be necessary, and frequency/intensity of work with clients will be determined by individual need and progress.
Maintain accurate documentation of case management services as set forth by the program contract and SAMMinistries’ policies, including compliance with HIPAA policies and practices.
Complete intake, assessment, service plans in coordination with client and within the documentation standards set forth by the program contract and SAMMinistries.
Establish goals, priorities and timelines on a regular basis, ensuring timely and efficient management and completion of all tasks.
Communicate challenges with the Director of Youth and Young Adult Services and/or the Vice President of Emergency Services.
Attend staff meetings and participate in organization-wide planning activities.
Handle other tasks assigned by the Director of Youth and Young Adult Services and/or the Vice President of Emergency Services.
Keep up to date on compliance best practices and applicable government legislation by reading industry publications, attending workshops, seminars, and conferences.
Undertake all activities with the highest ethical standards.