Young Adult Mental Health Case Manager (Lehigh Valley)

Access Services•Quakertown, PA

3d•$20 - $21•Onsite

About The Position

Access Services is hiring a Young Adult Mental Health Case Manager, also known as a TIP Facilitator, to join their Transition to Independence Process (TIP) program serving the Lehigh Valley with an office in Bethlehem, PA. The TIP program is an evidence-based model that supports transition-age young adults (16-26 years old) in achieving their future goals. TIP Facilitators empower young adults by helping them develop life skills, connect to resources, and build independence through a strength-based, person-centered, and youth-driven approach. This role involves community-based services, engaging youth in five key domains (Education; Employment & Career; Living Situation; Community Life Functioning; Personal Effectiveness & Wellbeing), building trusting relationships, supporting the creation of personalized 'Futures Plans', advocating in multi-system meetings, collaborating with various stakeholders, and planning group events. Responsibilities also include completing documentation, meeting billable hour requirements, participating in case management reviews, on-call rotations, and team meetings, as well as representing the TIP Program through outreach.

Requirements

Bachelor’s degree in social work, psychology, criminal justice, or a related human services field (required).
Willingness and ability to travel and transporting youth throughout the community (required).
Strong communication, organization, and creative problem-solving skills.
Ability to work both independently and as a part of a collaborative, strengths-focused team.
Knowledge of various mental health diagnoses & disabilities.
High emotional intelligence and self-awareness of your impact on others.
Ability to utilize engagement strategies to support youth and young adults with diverse mental health diagnoses, developmental needs, and varying abilities, including individuals with Level 1 and 2 Autism Spectrum Disorder.
Ability to create and implement group event ideas for youth ranging from simple to complex and implement them. recreational, skill building, and community or peer connection.
Maintain regular and predictable attendance, and work scheduled overtime, or be available for unplanned overtime as necessary, to meet program needs.
This job requires full-time, on-site presence due to the nature of the role and responsibilities, with no remote or hybrid work schedule options.
This position requires the ability to travel during a normal workday to successfully carry out responsibilities. Therefore, employees will need to drive their personal vehicle and/or an agency owned vehicle to meet these expectations.
Employees are expected to always drive safely, to meet eligibility criteria in Motor Vehicle Policy, and to successfully pass the agency’s substance abuse screening at any time during employment.
A valid US driver’s license for at least two years, not including time with permit.
No serious traffic convictions within the past three years. (Serious convictions include, but are not limited to, DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents within that period).
Access to a reliable vehicle during work hours. Vehicle must have valid registration and inspection stickers.
Valid auto insurance. You will be asked to provide proof that you are a covered driver on the policy.
Work in program sites and the community routinely providing direct care and/or support with individual(s).
Stand, sit or run by self, or to provide proper care and supervision with an individual.
Able to move and stay with an individual to keep them safe, both in home environment and community, both at near and far distances, even when an individual may struggle to meet identified expectations.
Able to assist an individual who has fallen, regardless of weight or size.
Walk, climb stairs by self, or to provide direct care and/or support.
Work in a standard office environment and utilize desktop computer equipment on a daily basis.
Able to lift or move items associated with sedentary work and light work (exert up to 20 lbs.)

Nice To Haves

Work or internship experience within mental health and community based human services is preferred.

Responsibilities

Deliver community-based services daily by driving to and meeting with young adults in their homes and community locations across Lehigh Valley.
Engage youth using the TIP Model to build overall independence across five key domains: (Education; Employment & Career; Living Situation; Community Life Functioning; Personal Effectiveness & Wellbeing).
Build authentic, trusting relationships.
Support young people in creating and following their Futures Plan – which is a personalized roadmap of goals.
Attend and advocate alongside of young adults in multi-system meetings and collaborate with other key players including families, schools, employers, and community partners.
Plan and participate in group events that promote connection, life skills, and fun!
Complete documentation and meet billable hour requirements in alignment with program and regulatory standards.
Participate in case management reviews, on-call rotation, and weekly team meetings.
Represent the TIP Program through outreach and community engagement efforts.

Benefits

High quality, affordable health coverage
Nearly 6 weeks off in your first year
Mileage & toll reimbursement
Comprehensive medical, dental, vision, and prescription coverage
Company-paid life insurance
Disability protection
Catastrophic sick leave
20+ PTO days plus 9 paid holidays
401(k) with company match
Tuition reimbursement program
Access to college tuition discounts
Employee Assistance Program (EAP) with free, confidential resources for you and your family, including: Counseling and emotional support through in-person, telehealth and text therapy, Financial and legal guidance
Paid training
Ongoing professional development
Opportunities to learn and advance across diverse roles and programs.