Vista Haven Overnight YDC Supervisor

Vista Del Mar•Los Angeles, CA

3d•Onsite

About The Position

The Direct Care Staff - YDC Overnight Supervisor for Vista Haven (ORR) assists in supervising the unit’s overnight Youth Development Counselors (YDCs). The supervisor implements agency and ORR policies and standards, works as part of an interdisciplinary team, and directly supervises YDC leads and staff. Responsibilities include hiring, termination recommendations, progressive discipline, and ensuring services are provided around the clock as program needs require. The supervisor is responsible for residents’ safety and security during the overnight shift, 9:30 p.m. to 7:30 a.m., and during other hours spent on the floor as needed. The role includes managing resident behavior with approved treatment approaches, providing crisis intervention, resolving situations in the shelter and its grounds, and making independent decisions in emergencies while collaborating with staff. The supervisor also manages staffing, schedules, coverage, documentation, regulatory compliance, incident reporting, medication regimens, and staff performance. The role requires on-site and off-site schedule flexibility, including evenings and weekends, and may involve covering shifts when staffing is short.

Requirements

High school diploma; a BA or BS degree is preferred.
Two years of experience at Vista Del Mar or in a similar role, or four years of experience at another residential treatment center, school, or hospital setting.
Valid California driver’s license and ability to transport youth in agency vehicles.
Thorough understanding of residential treatment protocols, demonstrated leadership abilities, and understanding of working with emotionally disturbed children and related clinical implications.
Ability to stay awake all night.
Ability to interrupt physical and verbal altercations among residents using CPIN Nonviolent Crisis Intervention and de-escalation training.
Ability to provide support and care using a trauma-informed approach informed by Risking Connections training.
Ability to administer CPR/First Aid, perform basic lifting and housekeeping duties, and operate a motor vehicle.
At least 21 years old.
Good social skills and ability to work with different and sometimes difficult people.
Visual, physical, and technical ability to use a photocopier and computer independently.

Nice To Haves

At least three years of supervisory experience.
Bilingual in any language.
BA or BS degree.

Responsibilities

Provide for the safety and security of residents from 9:30 p.m. to 7:30 a.m. and during other floor hours as program needs require.
Supervise YDC leads and staff and guide service delivery consistent with CCL, ORR, and agency policies, practices, and treatment philosophy.
Manage staff schedules and staffing ratios, minimize overtime, and obtain advance approval from the Assistant Program Director for overtime.
Coordinate floor coverage with the YDC Lead when staff call out and oversee the floor in the YDC Lead’s absence.
Monitor YDC attendance and supervise the team in collaboration with the YDC Lead.
Oversee staff in supporting residents’ adjustment to cottage culture and addressing resident issues.
Use behavior-management and therapeutic crisis-intervention techniques, including crisis de-escalation.
Audit, file, document, and correct findings in documentation submitted by YDC leads and staff.
Advocate for children in placement and report suspected abuse or mistreatment, including physical or verbal abuse.
Ensure injured clients receive medical treatment, follow protocols for involving Health Center personnel, and supervise medication regimens.
Delegate administrative tasks to YDC leads and ensure requested responsibilities are completed in compliance with ORR and CCL requirements.
Ensure YDC leads and staff check every resident room in each wing at least every 15 minutes.
Comply with applicable requirements, including those of Community Care Licensing, DCFS, and the Office of Refugee Resettlement.
Complete Special Incident/Unusual Occurrence Reports as required by licensing.
Receive communications about overnight critical safety and care-related incidents and leave voicemail messages for the Assistant Program Director and/or Program Director when warranted.
Immediately inform the Program Director and Assistant Program Director about runaways and emergencies occurring during the shift.
Attend weekly leadership meetings, implement procedures, and communicate program gaps.
Interview, hire, train, promote, and onboard staff.
Measure staff performance and provide evaluations and write-ups as needed.
Maintain a professional approach with clients, colleagues, placement workers, and supervisors, including adherence to the dress code.
Use trauma-informed, relationship-focused, culturally and LGBTQ-sensitive approaches in staff supervision.
Maintain flexible on-site and off-site work hours, including evenings and weekends, and communicate effectively in writing and verbally.
Work with the YDC team to ensure breakfast is served and residents leave for school.
Understand adolescent and youth treatment needs and be aware of residents’ departures from the cottage for medical appointments or visits.
Cover shifts when short-staffed or otherwise needed; schedules may fluctuate based on program needs.
Provide direct weekly supervision, document supervision meetings, train employees, assign and direct work, evaluate performance, address complaints, and resolve problems.
Exercise discretion to make immediate emergency decisions concerning the safety and welfare of children and staff.
Use a photocopier and computer independently; clarify instructions, facilitate communication and mediate disagreements, set limits, remain calm in difficult situations, and maintain counseling skills.