Vista Haven Overnight YDC Supervisor

Vista Del Mar•Los Angeles, CA

About The Position

The Direct Care Staff - YDC Overnight Supervisor for Vista Haven (ORR) supervises overnight Youth Development Counselors (YDCs) and ensures services comply with agency and Office of Refugee Resettlement (ORR) standards. The supervisor oversees YDC Leads and staff, manages employee performance and staffing, and helps ensure 24-hour, seven-day-a-week services meet program needs. The role also manages resident behavior using approved treatment approaches, provides crisis intervention, and responds to situations in the shelter or on its grounds. The supervisor must be able to work independently during emergencies while collaborating with staff and leadership. The regular overnight responsibility period is 9:30 PM to 7:30 AM, with additional floor hours as program needs require. The role includes maintaining resident safety and security, ensuring appropriate staffing ratios and room checks, coordinating coverage, auditing documentation, supporting residents’ adjustment to cottage culture, and ensuring required reporting and care protocols are followed. The supervisor works with the Program Director and other leaders, attends weekly leadership meetings, and may cover shifts when staffing is short. Work hours may fluctuate and include on-site and off-site evening and weekend hours. This position has direct supervisory responsibilities, including training, assigning and directing work, evaluating performance, documenting weekly supervision, addressing complaints, and recommending hiring, termination, or promotion. In emergencies, the supervisor may make immediate decisions regarding the safety and welfare of children and staff in the residential unit.

Requirements

High school diploma; a BA or BS degree is preferred.
Two years of experience at Vista Del Mar or in a similar role, or four years of experience at another residential treatment center, school, or hospital setting.
Valid California driver’s license and ability to transport youth in agency vehicles.
Thorough understanding of residential treatment protocols, demonstrated leadership ability, and strong understanding of work with emotionally disturbed children and related clinical implications.
Ability to stay awake throughout the night.
Ability to interrupt physical and verbal altercations among residents using CPIN Nonviolent Crisis Intervention and de-escalation training.
Ability to provide support and care using a trauma-informed approach learned through Risking Connections training.
Ability to administer CPR and First Aid, perform basic lifting and housekeeping duties, and operate a motor vehicle.
At least 21 years old.
Visual, physical, and technical ability to independently use a photocopier and computer.
Good social skills and ability to work with different and sometimes difficult people.
Ability to clarify instructions, mediate disagreements, set limits, remain calm in difficult situations, and maintain counseling skills.

Nice To Haves

At least three years of supervisory experience.
Bilingual ability in any language.
BA or BS degree.

Responsibilities

Maintain the safety and security of residents during the overnight shift and other floor hours required by program needs.
Supervise YDC Leads and YDC staff and guide them in delivering services consistent with CCL, ORR, and Vista Del Mar requirements and practices.
Manage staff schedules and maintain adequate staff-to-youth ratios while minimizing overtime; obtain Assistant Program Director pre-approval for overtime.
Coordinate floor coverage with the YDC Lead when staff call out and provide floor oversight when the YDC Lead is absent.
Monitor YDC attendance and supervise the team in collaboration with the YDC Lead.
Oversee staff in helping residents adjust to cottage culture and address resident issues.
Prevent and manage challenging behavior using approved behavior-management and therapeutic crisis-intervention techniques, including crisis de-escalation.
Audit, file, document, and correct findings in documentation submitted by YDC Leads and staff.
Advocate for children in placement and report suspected abuse or mistreatment, including physical or verbal abuse.
Ensure injured clients receive medical treatment, follow protocols for involving Health Center personnel, and supervise medication regimens.
Delegate administrative tasks to YDC Leads and ensure assigned responsibilities are completed in compliance with ORR and CCL requirements.
Ensure YDC Leads and YDCs check each resident room in each wing at least every 15 minutes.
Comply with applicable requirements, including Community Care Licensing, DCFS, and ORR requirements.
Complete Special Incident/Unusual Occurrence Reports as required by licensing requirements.
Receive communications about critical safety and care incidents during the night and leave voicemail messages for the Assistant Program Director and/or Program Director when warranted.
Immediately inform the Program Director and Assistant Program Director of runaways and emergencies occurring during the shift.
Attend weekly leadership meetings, implement procedures, and communicate program gaps.
Interview, hire, train, promote, and onboard staff.
Measure staff performance and provide evaluations and write-ups when needed.
Maintain a professional approach with clients, colleagues, placement workers, and supervisors and adhere to the dress code.
Use trauma-informed, relationship-focused, culturally sensitive, and LGBTQ-sensitive approaches in staff supervision.
Maintain flexible work hours on-site and off-site, including evening and weekend hours.
Receive, transmit, store, and retrieve information through written and verbal communication.
Work with the YDC team to ensure breakfast is served and residents leave for school.
Understand the treatment needs of adolescents and youth and know which residents leave the cottage for medical appointments or visits.
Cover shifts when short-staffed or as otherwise needed; scheduling may fluctuate based on program needs.
Train employees, plan and assign work, direct staff, evaluate performance, address complaints, resolve problems, and document weekly supervision.
Recommend hiring, termination, and promotion decisions for direct-report YDC staff and make immediate safety and welfare decisions during emergencies.
Simplify instructions to staff and youth, facilitate communication and mediate disagreements between youth, set firm limits with staff, remain calm in difficult situations, and use counseling skills.