Yardi Support Specialist

Envolve LLC•Memphis, TN

7h•Remote

About The Position

Envolve Community Management owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be. Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company. We are currently searching for a Yardi Support Specialist to work remotely. This is a full-time remote role for a Yardi Support Specialist. The Yardi Support Specialist will be responsible for providing technical and customer support, troubleshooting Yardi software issues, and ensuring effective communication with the Yardi Support team and users.

Requirements

Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
3+ years of Yardi Voyager experience including administration and user
3+ years of residential and/or affordable support
Strong Technical Support and Customer Support experience
Excellent communication skills to ensure successful resolution to internal client issues
Must be able to work independently and in a team environment
Attention to detail and problem-solving skills
Solid time management and organizational skills to efficiently complete assigned tasks
Ability to interact professionally with a diverse group of co-workers
Analytical, interpretive and troubleshooting skills
Proficient in Microsoft Office Suite

Nice To Haves

Experience supporting the following Yardi Products: Voyager 7, Voyager 8 / Elevate, Residential, Affordable / Compliance Manager, Financial, RentCafe, Procure to Pay, CRMIQMaintenanceIQ, ForecastIQ

Responsibilities

Serve as the first point of contact for Yardi software related
Triage incoming Yardi software related tickets by categorizing the portfolio, property, priority and support area.
Resolve at least 70% of tickets within their ticket queue.
Escalate complex issues with proper documentation to the Tier 2 Yardi support queue.
Provide support for all the Yardi products Envolve utilizes.
Provide user account support and access management.
Complete resident ledger and accounting updates.
Document solutions and maintain the knowledge base.
Test and implement new Yardi
Work with interface vendors to establish and maintain Yardi data
Travel to property sites, corporate offices, seminars, events, or any other work related needs when requested by their supervisor.
Assist supporting non Yardi software when requested by their supervisor.
Other duties, as assigned.